Posts tagged ‘donor-centered’

October 19, 2016

What Can You Learn from Trump’s Faltering Campaign?

This is not a political post.

Instead, it’s about you, your nonprofit organization, and those who benefit from its services.

As I write this post, Donald Trump’s bid to become President of the USA is faltering. With three weeks left in the campaign, he still could pull out a win. However, he’ll need to run a radically different campaign to do that.

As a former newspaper editor, I’m still a political news junkie. So, I’ve carefully observed the political campaign for months, okay, for years. Not long ago, I even had the opportunity to participate in a focus group facilitated by renowned pollster Frank Luntz for CBS News; it provided great insights into the thinking of undecided voters in Pennsylvania. Along the way, I’ve discovered an important lesson that can be of profound value to you.

Donald Trump holds up magazine cover featuring himself.

At a campaign stop, Donald Trump holds up magazine cover featuring himself.

It’s simple, really. Trump rose in the polls when he talked about what he would do for us, the American people. His numbers fell when his campaign became about him. For example, in recent days, Trump has had to respond to the “locker-room talk” video revealing his misogynist thoughts. He’s also been talking about how the media is against him, and how the election is rigged. Even more strangely, Trump has renewed his attacks on fellow Republicans, which has nothing whatsoever to offer the American people other than more drama.

The media analysis is overly complicated. I get it. The media have to fill column inches and hours of airtime. However, the political situation is really rather simple. Voters want to know what the candidates will do for them. At the very least, voters want to know that the candidates are thinking about them and understand them. The more a candidate focuses on the voter, the more likely he or she will be to gain traction.

October 3, 2016

A Powerful Lesson about #Philanthropy from 2 Celebrities

When I was a young boy, I learned a valuable idiom:

You can’t judge a book by its cover.”

My parents wanted me to appreciate that before you can know or judge something, you first need to take a closer look to develop a deeper understanding.

But, is the idiom correct? For fun, I thought I’d see if it is strictly true when it comes to fundraising. Okay, I’m admittedly a nerd. However, I identified a worthwhile lesson when I explored the issue during philanthropy conversations I had recently with Carl Hiaason, the award-winning journalist and novelist, and Alton Brown, the Food Network star and cookbook author.

Michael Rosen and Carl Hiaasen at the Free Library of Philadelphia.

Michael Rosen and Carl Hiaasen at the Free Library of Philadelphia.

With best-selling book titles including Strip Tease (made into movie), Hoot (also made into a film), Basket Case, Bad Monkey, Skinny Dip and, his latest, Razor Girl, it’s impossible to know what charitable causes interest Hiaason. However, when reading his novels, you’ll find more than quirky characters and over-the-top funny, satirical plots. You’ll also discover underlying messages that are pro-environment. In some of his books, protecting the environment is the plot.

I wondered if the passionate content of Hiaason’s novels could offer a clue to which charitable causes interest the author. So, I asked him. Hiaason responded:

I really don’t want to say that I endorse anybody… [However,] I’ll tell you that in the past I’ve supported, as a private citizen, the Earth Justice Legal Defense Fund [Earthjustice]. It’s phenomenal; they do great work; it’s basically a law firm that takes on big polluters in Florida and the rest of country.”

Hiaason also supports the Everglades Foundation, which raises funds for groups trying to clean up the Everglades.

After reading just a few of his books, it’s easy to see that environmental protection is important to Hiaason. So, I was not surprised to learn about his favorite charities.

Alton Brown and Michael Rosen at the Free Library of Philadelphia.

Alton Brown and Michael Rosen at the Free Library of Philadelphia.

With Brown, it is even easier to guess where his philanthropic passion lies. Brown has hosted top-rated Food Network shows including Good Eats, Iron Chef America, and Cutthroat Kitchen. He’s also written eight books including his latest: Alton Brown: EveryDayCook.

While clues to Hiaason’s philanthropic interest could be found in the pages of his books, I believed Brown’s could be found right on the covers. So, I asked him what his favorite charity is. Brown told me:

I support many charities, but I particularly like Heifer International.”

Heifer International is a charity seeking to end hunger and poverty around the world. Given Brown’s passion for food, it’s not at all surprising that he would support a cause related to food and hunger.

Here are some takeaways for you:

September 27, 2016

Are You Doing Something Wrong Without Even Knowing It?

Most fundraising professionals are good people trying to do good things. Most fundraising professionals believe they are ethical and, therefore, will routinely choose right over wrong.

However, what do you do when confronted with a situation where there is no clear right or wrong option? What do you do when you encounter a dilemma beyond your experience? What do you say when a donor or board member questions your actions?

That’s where fundraising ethics comes in. Ethical standards help us be the kind of people we want to be. Ethical standards guide us as we navigate fundraising challenges so that we can achieve the best results for our donors, beneficiaries, and organizations.

rights-stuff-cover-from-rogare(Toward the end of this post, I’ll tell you how you can get two FREE white papers that explore the ethics issue in greater detail.)

Unfortunately, many find that the existing fundraising ethics codes in use around the world are inadequate. That’s why Rogare, the fundraising think tank at the Plymouth University Hartsook Centre for Sustainable Philanthropy,  has undertaken a major, new ethics project.

Rogare seeks to develop a new normative ethics theory that balances the interests of donors and charity beneficiaries. This will empower us to more consistently make good decisions and take the right actions. That’s good for donors, charity beneficiaries, and nonprofit organizations.

Ian MacQuillin, Director of Rogare, explained it this way on The Agitator blog:

Ethical theories are intended to help us think through how to make better decisions in doing the right thing, and this is what our work at Rogare, with the help of people such as Heather McGinness, is trying to do, particularly to ensure that we do the right thing by our beneficiaries as well as our donors. We need ethical theories to help us make better decisions every day in our lives, precisely because knowing ‘right’ from ‘wrong’ is often such a morally grey area. Fundraising is really no different.”

For example, we can probably agree that we should not tell lies. However, imagine the following scenario: You’re scheduled to meet a wealthy donor for a noon lunch. You arrive at the restaurant early to make sure everything is perfect. At 12:05 PM, the donor has yet to arrive. At 12:10 PM, the donor has not shown up, and you have not received any messages. At 12:15 PM, you begin to wonder if you have the wrong day and begin to get annoyed. Finally, arriving 20 minutes late, the donor comes through the door. After greeting you, the donor says, “I’m sorry I was running late. I hope it’s okay.”

In response to the donor in the scenario I’ve described, you could say, “Well, as a matter of fact, I was becoming annoyed. You know, you could have sent me a text message to let me know you were running late.” Or, to put the donor at ease, you might choose to lie and say with a warm smile, “Oh, don’t worry about it. It’s no big deal. I’m fine.” Hmmm, maybe lies are not always bad.

My example is admittedly a bit silly, even simplistic. My point is that things we think are black-and-white don’t always remain such. That’s why ethical frameworks and decision-making models are so important.

Okay, now it’s time for the FREE stuff.

September 13, 2016

Is Social Media Hurting Your #Nonprofit Organization?

We’ve all heard the stories of social media success. President Barack Obama was perhaps the first US presidential candidate to raise a significant amount of money via social media. The Ice-Bucket Challenge generated awareness and raised over $100 million for the ALS Association in addition to millions more for other ALS charities. Countless charities have raised vast amounts of money through crowd funding campaigns and other social media campaigns.

Despite the success stories, there is a dark side to social media that can actually hurt your nonprofit organization.

Let me share a cautionary story involving Ursinus College. It reveals how, when used improperly, social media can embarrass your charity, cause supporters to abandon the organization, and reduce contributions.

Here’s what went horribly wrong:

Got to love a janitor with a ‘Ban Fracking Now’ sticker on his bucket. Barack is clearly reaching his target demographic.”

“Yoga pants? Per my DTW visual survey, only 10 percent of users should be wearing them. The rest need to be in sweats – or actually get dressed.”

“Just saw an Aborigenese in ‘full gear’ talking on an iPhone. What’s next Ben Franklin driving a Tesla?”

“Bruce Jenner [Caitlyn Jenner] got 25 K for speaking engagements. Caitlyn gets $100K. What wage gap?”

Those are just four of the, ahem, colorful tweets posted on Twitter by Michael C. Marcon, an insurance executive and 1986 Ursinus graduate. These tweets, and others from Marcon, might have gone unnoticed except for one thing: When they were posted, Marcon was a member of the Ursinus College board of trustees and, as of July 1, he served as Chairman of that board.

some-failed-tweets-by-irish-typepad-via-flickrRecently, several of Marcon’s tweets were publicized on Facebook by Jordan Ostrum, an Ursinus senior, and later on Odyssey by Haley Brush, an Ursinus English major. She told, “The tweets that were sexist made me really uncomfortable…. Comments like that are really inappropriate for someone in his position.”

David Bloom, another member of the Ursinus board, made an even stronger statement about Marcon’s tweets when he resigned in protest. He said, “I read strong evidence of an elitist, racist, sexist, body-shaming, anti-LGBTQ, exclusive-minded and generally intolerant individual.” He also called for Marcon to resign.

Ostrum was the first to publicly raise the issue of contributions when he said, “I pledge to not donate money to the Ursinus College Annual Fund while Michael Marcon remains on the Board of Trustees… If he remains on the board, they are saying yes [to] his behavior. I will say no — with my money.”

Days after the news story broke and Marcon met with administrators, faculty members, and students, he resigned from the board. In a written statement, Marcon said:

August 19, 2016

Could Your #Nonprofit be Forced to Return a Donor’s Gift?

Officials at Vanderbilt University got schooled. They learned, the hard way, that nonprofit organizations cannot unilaterally void the terms of a gift agreement without returning the donation.

This is a story that keeps on giving. It provides an important lesson for all nonprofit organizations about the requirement, ethical and legal, to honor donor intent.

The tale begins in 1933 when the Tennessee Chapter of the Daughters of the Confederacy donated $50,000 to the George Peabody College of Teachers to build a dormitory named “Confederate Memorial Hall.”

Confederate Memorial Hall (2007)

Confederate Memorial Hall (2007)

In 1979, Peabody was merged into Vanderbilt becoming the “Peabody College of Education and Human Development at Vanderbilt University.”

After years of discussion, according to Inside Higher Ed, Vanderbilt decided in 2002 to drop the word “Confederate” and rename the building simply “Memorial Hall.” The University took this action without gaining the approval of the Daughters of the Confederacy or returning the gift.

After taking Vanderbilt to court, the Daughters of the Confederacy received a Tennessee Appeals Court ruling in 2005 that ordered the University to either keep the original name of the building or refund the donation … in inflation-adjusted dollars. That $50,000 gift from 1933 is now valued at $1.2 million.

As reported in Inside Higher Ed:

The appeals court unanimously rejected Vanderbilt’s argument that academic freedom gave it the right to change the name. Vanderbilt argued that the Supreme Court has given private colleges considerable latitude in their decisions. But the appeals court said that was irrelevant because the agreement to name the dormitory ‘Confederate Memorial Hall’ was between a donor and a charitable group — and the government never forced the gift to be accepted.”

In its ruling, the Appeals Court stated (emphasis is mine):

We fail to see how the adoption of a rule allowing universities to avoid their contractual and other voluntarily assumed legal obligations whenever, in the university’s opinion, those obligations have begun to impede their academic mission would advance principles of academic freedom. To the contrary, allowing Vanderbilt and other academic institutions to jettison their contractual and other legal obligations so casually would seriously impair their ability to raise money in the future by entering into gift agreements such as the ones at issue here.

It took quite some time but, with money raised from anonymous donors, Vanderbilt paid $1.2 million to the Daughters of the Confederacy and renamed the building this month in accordance with the Court’s judgment.

Unfortunately, this has not brought this story to a happy conclusion. Vanderbilt has damaged its reputation by revealing its willingness to “casually” disregard donor intent.

I stand firmly with the Appeals Court decision. How I feel, or anyone feels, about the old Confederacy or the word “Confederate” on the building is irrelevant in this case. Instead, there are two powerful governing issues involved here:

August 5, 2016

The #Fundraising Secret for Success You Need to Know

What’s the secret to fundraising success?

Ice cream!

That’s right. Ice cream can help you achieve greater fundraising results. Really. I’m not just saying that because it’s August, and we’re setting new records for summer heat in Philadelphia. I know ice cream can help you because I saw first-hand what it has achieved for Smith College.

Let me explain.

This past Spring, my wife and I attended her class reunion at Smith. I enjoyed being with Lisa, and exploring the beautiful campus and the fun town of Northampton, Massachusetts. One of the highlights for me was seeing the College’s Gift Planning staff in action. Yes, I’m a bon-a-fide fundraising nerd, but you probably knew that already.

Sam Samuels, Christine Carr Hill, and Jeanette Wintjen staff the Smith College ice-cream stand during Reunion Weekend.

Sam Samuels, Christine Carr Hill, and Jeanette Wintjen staff the Smith College ice-cream stand during Reunion Weekend.

I’m not talking about seeing the staff in action at the mildly stuffy, but well presented, Grécourt Society reception for legacy donors. Instead, I’m referring to the ice-cream stand that the Gift Planning staff operated in the Smith College Campus Center one warm mid-day. As the staff served up the free tasty treats, they had a chance to interact with alumnae. When appropriate, the staff, wearing aprons and serving up the ice cream themselves, was able to casually explain what The Grécourt Society is, why legacy giving is important to Smith, and how alumnae can support the College with a planned gift. At the ice-cream stand, there was also a table of gift planning promotional material.

This was a great way to showcase gift planning in a friendly, pressure-free, guilt-free, fun environment. Sam Samuels, Director of Gift Planning, told me that the ice-cream stand not only allowed the staff to educate, cultivate, and thank people, it actually led to a number of planned-gift commitments during the reunion weekend.

Now, I’m not suggesting you go out and set up an ice-cream stand. However, if we examine why the ice-cream stand worked, there are some things you can learn that will help you reach your fundraising goals.

Here are five things you need to know:

1. KISS. In 1960, the US Navy noted the design principle “Keep it simple, Stupid!” That’s what we see with the ice-cream stand. The Smith staff did not over think it; however, they certainly did the planning necessary to make it work. But, the concept itself was simple. It wasn’t a fancy dinner or a posh reception to educate and cultivate prospects, though such events have their place. And Smith did some of those as well. However, this simple activity allowed the staff to reach a broader audience in a low-key fashion.

2. Lifestyle Enabling. The Smith staff put themselves in the shoes of their prospects and donors. In other words, they were donor centered when thinking about how to attract the attention of potential planned gift donors. Instead of trying to get donors to attend an estate-planning seminar (yawn), the staff thought about how to meet the needs and desires of the alumnae. Most folks like ice cream. So, the staff chose to do something that would meet alumnae where they were (in or near the Campus Center), and give them something they would likely want (a cool lunchtime treat on a warm day). The ice cream stand also harkened back to the days when, as students, they would meet up with friends for ice cream at the student center. In short, Smith helped the alumnae live the life they want. That’s what drew in the alumnae.

June 21, 2016

Stop Making Stupid Email and Direct Mail Mistakes

Last week, my wife received an email appeal that demonstrates that fundraising professionals continue to make stupid email and direct mail mistakes. I’m not talking about fundraisers who have failed to use cutting-edge techniques. Instead, I’m talking about folks who have made S-T-U-P-I-D mistakes when it comes to the fundamentals of making a simple appeal.

To help you avoid some common, yet stupid, mistakes with your email and direct mail appeals, I’m going to share the email solicitation my wife received from the Rosenbach Museum and Library:

Rosenbach Email Appeal copy

Now, let’s look closely at the appeal to see where the author went wrong:

Subject Line: The subject line on the email reads, “Please support the Rosenbach!” Unless the recipient was waiting around anxiously for some way to donate to the Rosenbach, why would she even bother to open the email? The subject line tells the reader what she needs to know about the content: The Rosenbach wants money. And it either wants lots of money or needs money desperately judging from the exclamation point.

Rather than opening the email, my wife mentioned it to me because of the ridiculously bad subject line. When I asked her to open the email and read it aloud, she initially refused, saying, “We know what they want. They want money. Why bother opening it?” (By the way, we actually happen to like the Rosenbach; that’s why we’re on their email list.) I replied, “I bet the email is equally bad and that they even mention the end of their fiscal year.” So, with a sense of amusement, she opened the email.

Tip 1: Write a subject line that will entice the reader to open the email. Avoid turn-off subject lines or those that are misleading. For help writing more effective subject lines and headlines, checkout the Headline Analyzer tool.

Inappropriate Personalization: Right at the start, the author missteps. The email begins, “Dear Lisa.” Some people, particularly younger readers, might not find this problematic. However, Lisa does not know the email’s signatory, Derick Dreher. It was presumptuous of Dreher to address her by first name rather than as Mrs. Rosen or Ms. Rosen. Interestingly, adopting a less friendly and more formal style by the end of the email, Dreher signed his full name rather than just his first name.

Tip 2: When addressing people, especially strangers you want something from them, it’s generally a good idea — and always good manners — to show respect and a bit of deference. At the very least, if you’re going to use a casual salutation, be sure to match that style with a casual sign-off.

End of Fiscal Year: No one cares about the end of your fiscal year. Let me be perfectly clear: NO ONE CARES ABOUT THE END OF YOUR FISCAL YEAR! Okay, your Chief Financial Officer cares. However, your prospects and donors do not. Unfortunately, in the very first sentence of the appeal, it mentions that the Rosenbach is nearing the end of its fiscal year. If this was tied to a challenge grant that was about to expire at the end of the fiscal year, that might have been a worthwhile point to make. However, by itself, who cares?

Tip 3: Be donor centered and recognize that donors care about their own fiscal year, not yours. Unless you have a very good reason to talk about the end of your fiscal year, don’t do it.

Engagement: As if the first sentence wasn’t bad enough, the author made it even worse by referencing that Bloomsday has come to a close. There are two reasons this is a negative. First, my wife and I have no idea what “Bloomsday” is. So, why should we care about it?

Second, if Bloomsday was some sort of fun, worthwhile event, telling us about it after the fact is simply annoying and would make us feel terrible that we didn’t know about it in advance (hint, hint). Perhaps, the Rosenbach should have segmented its email list to send slightly different messages to those who did and did not participate in Bloomsday.

May 20, 2016

Donors Say: Enough about You. Let’s Talk about Me!

A recent study reveals that donors support charitable causes for “very personal reasons.” In other words, giving is about them (the donors and what motivates them) and is far less about you and your nonprofit organization.

This is not surprising news to those of us who practice donor-centered fundraising. Nevertheless, it’s nice to have additional research data that supports the idea of being donor centered.

LOVE statue by Aaron Vowels via FlickrDonor Loyalty Study: A Deep Dive into Donor Behaviors and Attitudes is the study report from Abila, a leading provider of software and services to nonprofit organizations. The researchers explored questions with a representative sample of 1,136 donors in the United States across all age segments who made at least one donation to a nonprofit organization within the previous 12 months.

The study identifies the three “main reasons for donating”:

  • I am passionate about the cause — 59 percent
  • I know that the organization I care about depends on me — 45 percent
  • I know someone affected by their cause — 33 percent

Other reasons for donating generated far lower responses, ranging from just three to 18 percent.

You’ll notice that each of the top three reasons for giving involve “I” not necessarily you or your charity. Let’s explore this a bit.

The number-one reason for giving involves the donor’s passion. You’ll also notice that the donor is passionate about and supports the “cause” though not necessarily the organization.

In other words, I may be passionate about fighting cancer. However, I might be fickle when it comes to supporting a particular cancer charity. For example, this year, I might support the American Cancer Society. However, if I’m not stewarded or asked effectively, I might shift my support to the City of Hope next year. I’ll still be a passionate supporter of the fight against cancer, but the organization I choose to support will change.

The challenge for nonprofit organizations is to embody the cause for which donors have passion. An organization needs to demonstrate to its donors that it is the worthy channel for their passion. Remember, donors have choices. You need them more than they need you.

If you do what I’ve just said, donors will understand that you need them, that you “depend” on them. And that’s the second most common reason why people give. If your organization embodies a donor’s passion and let’s that donor know how important she is, she will be far more likely to renew and upgrade her support.

The third reason for giving is really just a sub-category of the first. Again, it’s about the “cause” rather than the organization. Yes, in some cases, it might be about your specific organization. However, that won’t always be the case.

By understanding your donors, you can tailor stewardship and appeal messages to them. This will improve your effectiveness.

May 13, 2016

10 Reasons Your #Nonprofit Should be Using Facebook

[Publisher’s Note: From time-to-time, I invite a published book author, with valuable insights, to write a guest post. If you’d like to learn about how to be a guest blogger, click on the “Authors” tab above.]


Would you like to understand why your nonprofit organization should embrace Facebook? Would you like a free book that’s full of tips that will help your charity get the most from Facebook? If you would, you’ll really enjoy this post.

This week, I have invited Richard Santos, Founder of Fundlio, to share his insights. Fundlio helps nonprofit organizations collect donations online by providing a mobile-friendly, secure and free platform. Fundlio also maintains a blog where the company shares tips and how-to information on a number of topics including fundraising, thank-you letters, collecting donations online, and creating organization awareness.

Facebook for Nonprofits CoverRichard has also written the book The Ultimate Guide to Facebook Marketing for Nonprofits: How to ATTRACT SUPPORTERS & Receive More CONTRIBUTIONS for Your NONPROFIT Through FACEBOOK. While the Kindle version of the book is available for purchase on Amazon, Richard has kindly made his e-book available to the readers of Michael Rosen Says… for FREE! To download your free e-book copy, simply click here.

Richard’s book is a quick and simple-to-follow guide aimed at helping you create and develop an effective Facebook marketing strategy that will translate into attracting donors, increasing supporter engagement, and receiving more contributions for your cause. It’s based on proven tactics and strategies that will allow you to leverage the Facebook community and accomplish your nonprofit organization’s goals.

In addition to the terrific information and helpful tips Richard provides in his book, he now offers 10 important reasons your nonprofit organization should be using Facebook:


There are numerous online tools available for nonprofits and charities, allowing organizations like yours to use the power of the Internet and social media to its full potential. Facebook for Nonprofits is a great way of creating more awareness about your cause and eventually raising more funds to fulfill your mission.

However, I know that a nonprofit leader’s time is limited and that it’s hard to squeeze one more extra activity into your tight schedule. Whenever someone makes a suggestion on a new marketing tactic, the first question that pops into your head is: “Why should I take the time, effort, and budget to implement this?”

Let me provide you with an answer to the question in 10 straightforward points:

1.  A large percentage of your audience is on Facebook.

Facebook has almost 1.6 billion active users all over the world, which means that many of the potential donors you are targeting are using Facebook. One more interesting statistic: 31 percent of all US senior citizens use Facebook – this shows the huge impact that Facebook has on people from multiple categories. If you want to use the one channel where most of your audience is active, Facebook is the solution.

2.  You can raise awareness.

Having a compelling nonprofit story on your website is not sufficient – many potential supporters may not reach your website and you will lose donors and volunteers. On the other hand, your nonprofit is much more visible on Facebook, either through advertising or through page suggestions. Someone who’s interested in your cause just needs to hit “Like” and from that moment on, you will appear in their newsfeed. Better visibility means more awareness for your cause – your fans will develop an interest in your organization without even noticing.

3.  You can attract new supporters.

Facebook allows you to increase your visibility, aside from just communicating to your loyal audiences. Try the following features and your fans’ friends will also have contact with your page: similar page suggestions, adding the physical address so fans can check-in, and creating Facebook events. These features allow you to become visible to people who have not liked your page yet and to encourage them to become your fans.

4.  You can build a community.

Although there are many people passionate about the same idea, they rarely have time to meet in a physical location and develop relationships. On the other hand, interacting on social media is easier and helps them save time. Audiences use Facebook groups to gather around the causes they support – here they can discuss various issues, connect to other people, and organize events.

5.  Facebook allows you to engage supporters.

The secret to a successful fundraising campaign is supporter engagement. It’s recommended to implement multiple creative ideas rather than just featuring a “Donate” button on your page and just waiting for money to pop in. Some methods you can use to attract donors on Facebook are the following: running contests, setting mini-goals, using storytelling, implementing a matching gift campaign, asking supporters to give up a pleasant activity and donate the money, or inflicting silly punishments on your nonprofit organization leaders to encourage donations.

April 29, 2016

How Can Nana Murphy Make You a Better #Fundraising Professional?

[Publisher’s Note: This post is part of a series kindly contributed by guest authors who attended the 2016 Association of Fundraising Professionals International Fundraising Conference. These posts share valuable insights from the Conference. This week, I thank Erica Waasdorp, President of A Direct Solution, for highlighting the seminar “From Ireland with Love: A Five-Year Case Study on Donor-Centric Fundraising for Retention, Revenue, and Results.”]


What does Nana Murphy have to do with great fundraising results?


Who is Nana Murphy?

Who is Nana Murphy?

So, who is Nana Murphy? Is she a successful fundraising professional? Is she a leading fundraising consultant? Is she a donor advisor? Is she a fundraising or nonprofit management professor? Is she a philanthropy researcher? Do you give up?

Nana Murphy is your typical donor.

You need to get to know your organization’s Nana Murphys. You need to understand why she supports your organization. You need to give her what she needs from your organization. In short, you need to be donor centered. But how?

The AFP International Fundraising Conference session “From Ireland with Love” not only stressed the need to be donor centric, the presenters shared dozens of practical tips to show you exactly how you can be more donor centered and, therefore, more successful.

The speakers know what they’re talking about; together, they increased the amount of money that one prominent Irish charity raised by 1100 percent in just five years!

Erica Waasdorp, President of A Direct Solution and author of Monthly Giving: The Sleeping Giant, attended the session and shares some of the tips she thinks you’ll find particularly valuable. At the end of the post, I provide links for you to download two free handouts from the session that are full of dozens of additional tips and real-world examples that you must checkout.

Here are the highlights Erica wants to share with you:


I attended “From Ireland with Love,” presented by Denisa Casement, CFRE, Head of Fundraising, Merchants Quay Ireland, Dublin;  Lisa Sargent, Lisa Sargent Communications, Safford Spring, CT; and Sandra Collette, S. Collette Design, Stafford Spring, CT.

Denisa is American, originally from Arizona, and she moved to Ireland in 2008. Boy, did she make an impact on this Irish homeless charity since then, taking the revenue from 250,000 Euros to 3 Million Euros just five years later.

For me, as a traditional “old school” direct-marketing fundraiser, this was a fabulous session!

It really honed in on those fundamentals we should all know and use in our fundraising every day. Especially now, where we all get so distracted by the next new electronic approach — the next new shiny thing as Tom Ahern calls it — let’s not forget that it’s not about us, it’s all about the donors.

So, the speakers presented a life size Nana Murphy, the typical average donor in your donor base. She still reads direct mail and writes checks. She needs reading glasses and she loves honesty, emotion and authenticity. So, the first thing you need to do when you think of how best to approach donors like her, is forgot about what you think and feel. Instead, consider Nana in everything you do, and you’ll be successful. I promise!

I don’t have space here to provide you with all of the tremendous practical tips and guidelines from the session (see the handout links at the end of this post), but here are 11 that stand out. If you follow these rules, you’ll absolutely be able to raise more money!

Know your metrics. So many fundraisers don’t know their own numbers: response rate, average gift, cost to raise a dollar, lifetime value, and retention rate, to name a few. Managing your fundraising program is considerably more difficult if you don’t know the key metrics.

Use the Casement Quotienttm. I love this. Denisa introduced the Quotient: Annual fundraising income divided by 52 weeks in a year divided by the number of hours in your work week. For example, in 2015, her fundraising team raised $1,627 per hour. So, if someone comes to you to ask you to do something, that’s not going to at least raise that amount of money, you probably shouldn’t be doing it! What a clever way to say no to the next “sit in a booth at a fair for a two day event and you’ll reach 100 people.” Consider finding some volunteers instead and divvy up the time. The Casement Quotienttm is a helpful tool when it comes to setting priorities.

Get rid of silos, both in how you organize your departments and your donors. It all works better if you and your colleagues know what’s going on. There’s no need to “hide” results or think that someone does not need to know about how your fundraising is doing. Remember, the objective is not for one person to do well; instead, the objective is for the organization to do well.

Mail enough! I still see so many organizations leave lots of money on the table. They simply do not ask for gifts often enough. As long as your next mailing generates more money than it costs, you can mail more. MQI mails four appeals a year and four newsletters. Absence does not make donors’ hearts grow fonder!

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