Posts tagged ‘philanthropy’

March 26, 2015

Benefit from the AFP Conference, Even If You Don’t Go

The AFP International Fundraising Conference (Baltimore, March 29-31, 2015) will provide plenty of fresh, powerful ideas to help you enhance your fundraising efforts. There are five ways you can benefit from the Conference:AFP Logo

  1. Attend, either for one day or the entire Conference;
  2. Purchase session recordings following the Conference;
  3. Follow the hashtag #AFPFC;
  4. Read my AFP Conference preview articles, listed below;
  5. Tell me what sessions interest you the most, and I’ll try to report on them.

You can find a complete list of sessions here. Take a few moments to read the list and seminar descriptions. Then, comment below and tell me which sessions interest you the most.

I’ll be at the Conference and will report on the sessions I attend. I’ll plan on attending those sessions of greatest interest to my readers. That way, you’ll be able to benefit for the AFP Conference even if you can’t attend.

Over the past few weeks, I’ve written several AFP Conference preview articles. In case you’ve missed any, here is a complete list:

March 25, 2015

I Wish I’d Thought of That!

Have you ever stumbled upon a brilliant fundraising idea that inspired you to say, “I wish I’d thought of that!”?

Light Bulb Moment by Kate Ter Haar via FlickrSome of the greatest tactics and strategies we will implement during our careers are ideas that originated with others. Fundraising and nonprofit management ideas surround us. The challenge is not that there is a shortage of ideas; the challenge is knowing which ideas are truly great.

Now, the Association of Fundraising Professionals and the Showcase of Fundraising Innovation and Inspiration have teamed up to make that task easier. At the AFP International Fundraising Conference (Baltimore, March 29-31, 2015), AFP and SOFII will host the session “I Wish I’d Thought of That!”

IWITOT is a unique seminar that will be moderated by Ken Burnett, Founder of SOFII, and involve 16 top-notch fundraising professionals who will each have up to seven-minutes to present his/her IWITOT brilliant idea. The fundraising ideas must be those the presenters admire or envy — an innovative replicable idea that we can all learn from. The proviso is that the idea cannot be their own or from their own organization, says Burnett.

The presenters include:

  • Adrian Sargeant, Plymouth University
  • Derrick Feldmann, Achieve
  • Tom Ahern, Ahern Communications
  • Amy Eisenstein, Tri-Point Fundraising
  • Simone Joyaux, Joyaux Associates
  • William Bartolini, Wexner Medical Center and Health Sciences Colleges
  • Valerie Pletcher, Brady Campaign & Center to Prevent Gun Violence
  • Daryl Upsall, Daryl Upsall Consulting International
  • Stephen Pidgeon, Stephen Pidgeon Ltd.
  • Amy Wolfe
  • Laura Fredricks, Laura Fredricks, LLC
  • Robbe Healey, Simpson Senior Services
  • Alice Ferris, GoalBusters, LLC
  • Frank Barry, Blackbaud, Inc.
  • Missy Ryan Penland, Clemson University
  • Tycely Williams, American Red Cross

“Each speaker will have a maximum of seven minutes each focused on a single big idea. This means that it’s a fast, colourful, entertaining, and inspirational session with much to learn for everyone and lots of fun, too,” says Burnett. “The speakers have been carefully chosen to give a balanced mix of seasoned professional leaders, sector gurus, and new, fresh ‘rising stars.’”

Here’s a limited preview of some of the ideas you’ll learn about during the IWITOT session:

March 18, 2015

Bernard Ross Reveals the Next Big Thing in Fundraising!

Have you ever wondered what your donors are thinking? Life would be so much simpler if you could read their minds.

Now, we’re actually a step closer to knowing.

To understand what your donors are thinking, you first need to understand how they think. That’s where veteran consultant and author Bernard Ross, Director of The Management Centre, and fundraising consultant Alan R. Hutson, Jr., Principal and Managing Partner of The Monument Group, can help.

Thinking-Please Wait by  Karola Riegler Photography via FlickrIn a preview of their session “Behavioural Economics: Everything You Know about Donor Decision Making is Wrong” at the AFP International Fundraising Conference (Baltimore, March 29-31, 2015), Ross told me the duo will show attendees how they can apply the work of Dr. Daniel Kahneman, author of the bestseller Thinking, Fast and Slow, to better understand their prospects and donors and, thereby, enhance their fundraising efforts.

Kahneman, a psychologist who won the Nobel Prize in Economic Sciences, says we have two complementary processes by which we make decisions in life, including fundraising decisions. He refers to these as System 1 and System 2. System 1 operates automatically and quickly, like an autopilot. System 2 allocates attention to effortful, conscious mental activities. We think System 2 is at work most of the time; however, Kahneman has found it is, in fact, System 1.

Ross asserts:

Hutson and I believe that Kahneman’s insights are the next big thing in fundraising.”

Ross observes that most fundraising professionals think donors are making rational judgments when they are not. Think of the old sales axiom: “People buy based on emotion then justify, after the fact, with logic.” A similar process is often involved with philanthropic decision-making.

Donors make philanthropic decisions based on six to eight key mental heuristics — or System 1 short cuts — that we all use. Ross says that fundraisers can learn these heuristics and use them to transform response rates, gift sizes, and more. In their session, Hutson and Ross will introduce participants to these key heuristics and show them how that knowledge is being used to remarkable effect by charities around the world.

March 10, 2015

Want a FREE Book? How about 2 FREE Books?

From time to time, I come across truly special offers that I’m pleased to share with you.

Today, I want to give you the chance to get not one, but two, FREE books about planned giving written by Texas Tech University researcher Russell James, JD, PhD, CFP:

Visual Planned Giving: An Introduction to the Law & Taxation of Charitable Gift Planning

Visual Planned GivingThis textbook is written specifically for fundraisers or financial advisors seeking to expand their knowledge about charitable gift planning. This introductory book addresses all of the major topics in planned giving law and taxation and features over 1,000 full-color illustrations and images that guide you through complex concepts in a visual and intuitive way. Distilled from his years of teaching Charitable Gift Planning at the undergraduate and graduate levels, James makes this topic accessible and enjoyable for the busy professional.

Here are some of the things you’ll learn:

• The secret to understanding planned giving

• A super simple introduction to taxes

• How to document charitable gifts

• Valuing charitable gifts of property

• Special techniques for donating retirement assets, private foundations and donor advised funds

• And much more!

The paperback version of this book retails for $187.98. However, you can get the electronic version for FREE thanks to my friends at MarketSmart, just click here.

American Charitable Bequest Demographics

This book provides an extensive review of the changing nature of American charitable estate planning from 1992-2012 and includes over 50 charts and graphs. James presents information in a simple, visual fashion with each page containing a graph or chart, comments on the importance of the information, and details about the methodology behind the data. Much of the information presented comes from a long-running, nationally-representative, longitudinal survey including information about the final estate distributions from over 10,000 survey respondents who have died during the study.

• Major sections include:

• National demographic trends

• Trends in charitable plans among those aged 55+

• Examination of matured plans of deceased respondents

• Timing of charitable plan changes

• And much more!

The electronic version of this book retails for $9.99. However, thanks to James, you can get it for FREE when you subscribe to this blog site in the right-hand column. You’ll receive an email confirmation of your subscription that will contain a link to the book. (I recognize that your privacy is important, so I assure you that your email address will never be sold.)

Now that I’ve saved you a bundle of money, I’d like to suggest some books you can purchase that will inspire and help you achieve greater results. When you make your purchase, usually at a discount, at The Nonprofit Bookstore (powered by Amazon), a portion of every sale will be donated to charity.

March 6, 2015

Stephen Pidgeon: What’s Holding Back Your Legacy Fundraising?

What is one of the major things holding back your legacy fundraising efforts?

It’s your own naivety.

You might not like that answer, but it’s the conclusion reached by veteran fundraising expert Stephen Pidgeon, the author of How to Love Your Donors (to Death). Pidgeon will be sharing his insights at the AFP International Fundraising Conference (Baltimore, March 29-31, 2015) in his session, “Bequest Asks: Getting it Right.”

So, why does Pidgeon think many fundraising professionals are naïve?

Because THEY don’t like to thinHow  to Love Your Donors (to Death)k about death, [fundraising professionals] assume everyone else is the same. Well, older people (those in their late 50’s and older) do think about death, and they do it perfectly maturely and with no fuss. And the older they get the more unexceptional it becomes. Indeed, supporters are often hugely grateful for the opportunity to make such a major contribution, albeit after they have died. It is a matter of immense pride to them that they have made the decision and sorted their affairs.

“I’d ask what right has some well paid, youthful charity executive (meaning in their mid-50s or younger!) to deny their best supporters the opportunity of such deep satisfaction. That’s patronising age-ism and when you get into your 60’s or older, nothing is more irritating. Casually mentioning the possibility of a bequest in a newsletter that is read by less than 20 percent of its circulation is NOT ‘…giving your best supporters the opportunity…’!”

The key when speaking with people about bequest giving is to do so in the right way. After all, you’re not helping them plan their funeral; you’re helping them build their legacy. (Be sure to read my post “One Word is Costing Your Fundraising Effort a Fortune” about the latest research findings reported by Dr. Russell James.)

Pidgeon also identifies another problem with bequest marketing:

February 27, 2015

Tom Ahern: 3 Questions Your Case for Support Must Answer

Nonprofit organizations spend hundreds of hours and thousands of dollars to produce their Case for Support, the document that outlines the organization’s activities and explains the need for philanthropic support.

ConnectionBut, are those hours and dollars well spent? If your organization is typical, the answer is: probably not.

That’s why communications expert and author Tom Ahern, of Ahern Communications, will be sharing his wisdom at the upcoming Association of Fundraising Professionals International Fundraising Conference (Baltimore, March 29-31, 2015). His session, “Fabulous Case! Building One,” will reveal the secrets for creating a powerful document that can actually help you raise more money.

Ahern recently shared with me some of the tips he’ll be presenting in greater detail at the Conference.

Did you know that every Case for Support should answer three fundamental questions? Ahern identifies those questions:

1. Why us? You need to answer this question by explaining what your organization does that is so uniquely wonderful that the world should want more of it and support its new plans.

If you need help answering the question, just imagine that your organization, project, program, idea, mission or vision has gone away. What difference would that make?

2. Why now? You need to explain why your campaign needs to happen immediately, perhaps showing people what has changed or the reason for sudden urgency.

In other words, your answer to this question must demonstrate why your project(s) is relevant to the person whose support you seek.

3. Why should the prospective donor care? Donors have many options for directing their philanthropic support. Often, there are even many organizations focused on similar missions. You need to help prospective donors understand why they should care about your organization and your project(s).

The key to answering this question is thinking about the impact your organization will have once it’s project(s) is fully funded. Remember, your campaign is not just about funding your organization; it’s about what your organization will accomplish.

When working to develop a fabulous Case for Support, Ahern says we must remember:

February 20, 2015

Building Donor Loyalty: What’s New?

Among first-time donors to nonprofit organizations, the median rate of attrition is 77 percent! In other words, more than three-quarters of all new donors to a charity walk in the front door and promptly exit out the back door. That’s the appalling finding of the Association of Fundraising Professionals Fundraising Effectiveness Project.

First Time Donor RetentionOver the past few months, the issue of high nonprofit Donor Attrition rates has received increasing attention. I’ve even put a spotlight on the issue with the following posts:

As I worked on those articles, I couldn’t help but wonder: What’s new and effective that can help us build donor loyalty? Well, we’ll soon find out.

Adrian Sargeant, PhD, Director of the Centre for Sustainable Philanthropy at Plymouth University, will be presenting “Building Donor Loyalty: What’s New?” at the AFP International Fundraising Conference (Baltimore, March 29-31, 2015).

Sargeant has been passionately conducting donor loyalty research for two decades. Sargeant and his colleague Elaine Jay wrote Building Donor Loyalty: The Fundraiser’s Guide to Increasing Lifetime Value.  Tom Ahern, the internationally recognized communications expert at the helm of Ahern Donor Communications, has described the text as: “Transformational.” I cited this informative book in my post: “Avoid Making Faulty Assumptions about Donor Loyalty.”

In his upcoming session at the AFP International Conference, Sargeant will demonstrate how even small improvements in loyalty, in the here and now, translate to whopping improvements in the lifetime value of a fundraising database.

Cover- Building Donor Loyalty -- click to see book at AmazonFor example, he has found that a 10-percentage point improvement in retention can lead to a 200 percent improvement in the lifetime value of the fundraising database!

Sargeant will also look at what drives loyalty, drawing on lessons from both the commercial and the voluntary sectors, including work on the big three drivers of loyalty: satisfaction, commitment and trust. He will also explore new work on loyalty that looks at the role of donor identity and the extent to which donors identify themselves in part through their support of a nonprofit.

Sargeant will show how the concept of identity interacts with the other three big drivers of loyalty and which of all these factors offers the greatest potential to the sector to bolster giving and grow long-term support.

Sargeant told me recently:

February 17, 2015

The Greatest Idea for Retaining and Upgrading Donors

Every charity wants more money from donors. If only existing donors would write larger checks, become monthly supporters, make a major gift, and/or commit to a planned gift, there would be less pressure on the fundraising staff and the organization would be able to do more to fulfill its mission.

But, how can you raise more from your donors if they do not stick around?

Nationally, the median nonprofit organization finds that its donor retention rate is just 43 percent! Among first-time donors, the retention rate is an obscenely low 23 percent! (The stats come from the AFP Fundraising Effectiveness Project.)

Donor Retention 20013-14The good news is that if you can increase your nonprofit organization’s donor retention rate by just ten percentage points, you could see an increase of up to 200 percent in donor lifetime value, according to researcher Dr. Adrian Sargeant. In other words, if you retain more donors, they will increase their giving and some will even encourage others to support your organization as well.

Unfortunately, increasing your donor retention rate won’t happen all by itself. You need to make it happen. So, what is the simplest, most effective tactic for accomplishing this?

Telephone by laerpel via FlickrDo you see that shiny box on your desk? It’s probably black with some flashing lights, and it’s plugged into the wall. It’s a telephone. Pick it up and call your donors to thank them for their support. While you’re at it, find out why they support your organization.

Yes, it really is that simple. CALL YOUR DONORS!

Multiple research studies have proven that thank-you calls are a powerful donor retention tactic. For example, Penelope Burk, in her book Donor Centered Fundraising, reports:

•  95 percent of study donors stated they would appreciate a thank-you call within a day or two of the organization receiving their donation.

•  85 percent said such a thank-you call would influence them to give again.

•  84 percent said they would definitely or probably give a larger gift.

Burk went on to report, when donors were tracked after 14 months, the group that received a thank-you call gave 42 percent more on average compared to similar donors who did not receive a thank-you call. During the renewal cycle, those who received a thank-you call were 39 percent more likely to renew their support.

Here are some tips to make your thank-you calls effective:

February 13, 2015

Special Report: House of Representatives Approves IRA Rollover…Again

[Publisher’s Note: “Special Reports” are posted from time-to-time as a benefit for subscribers and frequent visitors to this blog. “Special Reports” are usually not widely promoted. To be notified of all new posts, including “Special Reports,” please take a moment to subscribe in the right-hand column.]

 

The US House of Representatives has passed a bill to renew and make permanent the IRA Rollover, a measure long-supported by the nonprofit sector. Congress approved the bill by a vote of 279-137. Of note, 39 Democrats joined with the Republican majority to ensure passage by a wide margin. The bill now moves to the Senate.

Like a similar measure passed last year, H.R. 644 — Fighting Hunger Incentive Act of 2015 includes the following components:

  • The IRA Rollover provision,
  • Extension and expansion of the charitable deduction for contributions of food inventory,
  • Enhanced deduction for gifts of qualified conservation easements,
  • Modification of the excise tax on the investment income of private foundations.

Unfortunately, President Barack Obama has once again vowed to veto the bill if it reaches his desk in its present form. The House would need 290 votes to override a veto.

Making Sausages 4 by Erich Ferdinand via FlickrThe White House opposition to the bill might be because the bill does not contain any provision that would pay for the tax breaks it would provide. The Congressional Budget Office has concluded that the bill would add to the Federal deficit.

Last year, the Democrat-controlled Senate failed to take any action on the comprehensive charitable giving incentive measure passed by the House. Now that Republicans control the Senate, there is a greater expectation of action this year. However, it remains to be seen if the bill can be modified to garner presidential support.

February 10, 2015

5 Fundraising Tips Inspired by Taylor Swift

It’s that time of year once again: It’s Grammy Awards time!

Okay, I really don’t care. However, it got me thinking about the sustained success of mega-star Taylor Swift, one of the 2015 nominees. Leading into this Grammy season, Swift has already earned 7 Grammy Awards, 12 Billboard Music Awards, 11 Country Music Association Awards, and 7 Academy of Country Music Awards, among others. She has sold over 30 million albums and 80 million digital single downloads.

Taylor Swift

Taylor Swift

Despite the fact that Swift is a hugely successful music star, I’m not really a fan. Don’t get me wrong. It’s not that I dislike her music. It’s just that I’m not her target demographic. Nevertheless, I have enormous respect for her talent, work ethic, and philanthropic spirit.

A number of things have led to Swift’s success. We can model some of these behaviors to be even more effective fundraising professionals. Here are just five tips for you that are inspired by Taylor Swift:

1. Treat everyone well. Swift has a reputation for being nice. Unlike some stars, she doesn’t have to employ a public relations firm to try to convince the public she’s a good person. She genuinely is. The 25-year-old is a generous supporter of arts education, children’s literacy, the American Red Cross, and other charitable endeavors.

Swift is also a friendly neighbor. When neighbor and actress Hayden Panettiere needed to borrow a guitar, Swift loaned her one of her special instruments.

Swift is also good to service people, and does not take them for granted as so many other celebrities do. For example, during a tour stop in Philadelphia, she treated her entourage to a late-night, traditional southern Italian dinner at Ralph’s Restaurant. Swift tipped $500 on an $800 check, posed for photos with fans, and gave the chef a pair of tickets to the following night’s show so he could attend with his autistic 11-year-old son.

I’m sure Swift has her bad days. However, she seems to consistently strive to be kind to people, whether fellow celebrities or common folk.

As a development professional, you need to build solid relationships in order to achieve fundraising success. Being nice to everyone you encounter is a good place to start.

2. Develop your skills. Swift did not arrive on the planet a fully formed musician. She may have some natural talent. However, that natural talent would have gone to waste if it were not developed. From age 11, she took vocal and acting lessons. She seized performing opportunities at fairs, coffee houses, karaoke contests, and other less-than-glamorous venues to develop her skills.

As a development professional, you need to continue your education and look for opportunities to practice your skills. You should strive to become a stronger and stronger fundraiser. You’ll be of greater value to your organization, and you’ll enjoy greater career satisfaction. The upcoming AFP International Fundraising Conference is just one great educational opportunity.

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