Posts tagged ‘non-governmental organizations’

November 30, 2016

Want More Donors and More Money?

Would you like to find more donors?

Would you like to have more donors renew and upgrade their support?

Would you like to raise more money for your nonprofit organization?

If so, avoid de-motivating people by making them think their support is insignificant, unnecessary, and unwanted.

Donors want to feel their contributions are making a difference. If they do not feel that is the case, they’ll take their support elsewhere. Consider the following representative comment voiced in a focus group hosted by researchers Dr. Adrian Sargeant and Dr. Jen Shang:

[W]e feel this strong sense of wanting to make a difference.”

Yet, despite this simple truth, many charities regularly alienate prospects and donors. Although the alienation is almost always unintentional, it remains a very real problem. Reflect on the following representative comment heard in a focus group study conducted by The George Washington University:

When you see bequests given to universities they are substantial. You really feel embarrassed that you don’t have that money.”

So, what are nonprofit organizations doing that is embarrassing and alienating donors? Well, many things. For now, I’ll focus on just one action that underscores the point raised by the GW alumnus.

money-in-hands-by-401k-2012-via-flickrMany organizations celebrate the support of mega-philanthropists. They profile these individuals in institutional publications; they recognize them on donor walls; they thank them at public events. While all of this is perfectly appropriate, a problem arises when an organization recognizes mega-donors to the exclusion of all other supporters.

When people see that only mega-donors are celebrated, they can begin to think that their support is unnecessary and not genuinely appreciated. This is true for annual giving, planned giving, capital campaign giving, and other types of campaigns.

If you want a diverse group of supporters, be sure to celebrate a diverse group of supporters. When people see people like themselves supporting your organization, research shows they’ll be more likely to support as well. When I speak of cultivating a diverse group of supporters, I mean in every sense of the term: gender, race, religion, age, philanthropic means, etc.

That’s an idea that the folks at the Arizona State University School of Nursing and Health Innovation understand. As I shared in my book, Donor-Centered Planned Gift Marketing:

November 18, 2016

How to Avoid a Disastrous Political Debate with Donors

[Publisher’s Note: This is not a political or partisan post. Instead, this post will explore how you can successfully navigate potentially controversial, post-election political debates with your donors. As always, civil and on-topic comments are encouraged, whether or not you agree with the points covered in the post. However, overtly political or partisan comments will not be published nor will the rants of internet trolls.]

 

We have just gone through a long, controversial, historic, passionate election cycle in the USA. People continue to take to the streets to protest. The election continues to be a topic of robust conversation that should make Thanksgiving dinners around the country a bit more interesting this year.

Matt Hugg, of Hugg Dot Net LLC, wrote on LinkedIn:

Okay, I’ll admit it… I’ve now voted in 10 US presidential election cycles. In all of those, I don’t ever remember such post-election discussions (and other means of expression) from both sides, as I do this one.”

megaphones-image-via-shutterstockHugg went on to ask how we should handle conversations with prospects and donors when they bring up the election, especially if they voted for the person you did not support.

Hugg raises an important issue. While I rattled off a quick comment, I’ve since given the issue more thought. Because of the significance of the issue, I’ve put together a list five of points for you to keep in mind when speaking with prospects and donors if you want to avoid problems and raise more money:

●  Remember, no one ever won a debate with a prospect or donor. Even if you technically win the argument, there’s an excellent chance you’ll lose the donation. So, it’s generally a good idea to avoid engaging in controversial conversations.

●  When speaking with donors, it’s important to remember that you do not represent a political cause (unless you actually do). When possible and appropriate you should steer a neutral course that puts the emphasis on organizational mission. There are any number of ways you can avoid engaging in a political conversation started by a donor. For example, you can side-step the discussion by using one of the following phrases or others:

“That’s an interesting point.”

“I’ve heard from a number of other people who have raised the same issue.”

“I suspect I’ll talk with a number of other people who share your view.”

“That’s an important issue. What do you think?”

“That’s an interesting concern. One of the things we’re concerned about is how the new policy agenda will impact those we’re trying to serve.”

The key is to provide a neutral response, and bring the conversation back to the organization’s mission and case for support.

November 11, 2016

How Long Should Your #Fundraising Appeal Be?

When I was in middle school, it was common for my English teacher to give us an essay assignment. Every time she did, one student would always ask, “How long do you want it to be?” The teacher provided great direction that has guided my writing ever since:

Make it as long as it has to be. If you have something to say, say it. When you’ve said it, stop writing.”

Sometimes, you’ll need to write a lengthy appeal while at other times, a shorter appeal might be more effective.

Mal Warwick, the direct mail guru, once told me about a survey of men and women designed to explore what type of appeals they might prefer. Men said they prefer short appeals while women said they prefer longer ones. The interesting thing is that when follow-up appeals were sent, men and women responded at similar rates. Even more interesting is that both men and women were more likely to respond to the longer appeals.

kerouac-scrollThe idea that people don’t read anymore is a myth.

If the appeal comes from an organization someone cares about, he will take the time to read provided that your copy is compelling and relevant to the reader.

Don’t be afraid of the number of words you are using. Use as many as you need to move your readers.

This general insight also holds true in the business-to-consumer and business-to-business worlds making it something of a universal truth. Writing in Target MarketingBob Bly says:

So when clients tell me they don’t like long copy, I ask, ‘For whom are you writing? Casual readers? Or serious buyers looking to spend their money on what you are selling?’”

Bly observes that longer copy generally generates greater response rates in both b-to-c and b-to-b marketing. Fundraising is no different.

Bly also reports that longer blog posts are better from an SEO perspective, according to research from Orbit Media. Research by HubSpot finds that longer blog posts (over 2,500 words) are more likely to be shared on social media. Site SEO Analysis shows wordier web pages (500 words at minimum, but over 2,000 is better) rank higher in search engines. Eccolo Media reports that longer whitepapers (six to eight pages) are more likely to be read than those that are shorter.

There are certainly times when using fewer words is the way to go. For example, if you’re writing copy for a postcard mailing, you’ll have very limited real estate with which to work. You’ll need to be brief. However, when you have space, it will generally be better for you to write longer rather than shorter.

Following best-practice can often be the wise move. However, that’s not always the case. If your list is large enough and you have the resources, you should test various appeal lengths to see what works best for your organization and its various audiences.

If you test, more often than not, you’ll find that longer copy will generate a better result. Just be sure to keep these 10 tips in mind:

November 8, 2016

Are You Forgetting Something as Year-End Approaches?

It’s that time of year once again. #GivingTuesday and December 31 are fast approaching. All charities are looking for year-end donations. However, are you forgetting something important?

If you want to maximize year-end giving, you must seek planned gifts. Remember, not all planned gifts are deferred gifts; many are current contributions. Here are some types of planned gifts you should be asking for, even if you don’t have a formal planned giving program:

Gifts of appreciated stock or property (i.e.: real estate, art, collectibles, etc.):

By making a donation using appreciated stock or personal property, a donor can avoid capital gains tax and receive a charitable gift deduction. Because over half of Americans own stock (Gallup) and because the stock markets are at or near record highs, now is a great time for donors to contribute appreciated securities. Likewise, real estate values have generally seen significant rebounds since the Great Recession, meaning real estate gifts are an excellent option for some donors.

Gifts from a Donor Advised Fund:

Many donors have established a Donor Advised Fund. In 2014, there were over 238,000 Donor Advised Funds (National Philanthropic Trust, Donor Advised Fund Market Report 2015). DAFs “account for more than three percent of all charitable giving in the United States.”

pot-of-goldIf you’d like to learn more about how DAFs work, you can download the free FAQ sheet from DAF Direct by clicking here.

If you know that a donor has established a DAF, ask him to designate your charity for a grant. In your newsletter, include a story about a supporter who has given through her DAF. On your website, include a Donor Advised Fund widget to make it easy for your donors to designate a gift to your charity.

To see how International Planned Parenthood Federation / Western Hemisphere uses the DAF Direct widget, click here. To see how the UNICEF United States Fund has deployed the widget, click here. For information about how to get the Donor Advised Fund widget for your organization’s website, click here.

Gifts from an IRA Rollover:

November 4, 2016

It’s Not Just What They Say, but How They Say It

To raise more money, listen carefully to your prospects and donors. They’ll give you vital insights about their philanthropic interests and ability to give.

Furthermore, they’ll give you clues about how to most effectively present to them.

Tom Hopkins, the sales guru and author of Low Profile Selling, suggests that by adapting your presentation style according to prospect preference, you’ll be far more successful.

Let me explain.

If you’re visiting with a prospect to make the case for support of a particular initiative, he may say, “I see what you mean.” That could be a clue that the prospect prefers to relate to information visually.

fennec-fox-ears-by-caninest-via-flickrSo, you would be wise to adapt your presentation to be more visual. For example, you could share a printed copy of the case for support. Or, you could show the prospect a brief video that illustrates what you’re saying. Another way to engage such a prospect is to ask her to imagine. For example, if you work for an animal shelter, you might ask, “Can you imagine how happy you’ll make dozens of puppies and kittens with your support?”

Alternatively, your prospect might say, “I hear what you’re saying.” That could indicate that she prefers getting information by listening.

October 28, 2016

Get a Free Halloween Treat for Fundraisers

If you’re like most fundraising professionals, you’re not optimally asking donors to include your nonprofit organization in their will.

You’re probably not driving as much traffic to your planned giving webpage as you could.

You’re also probably less successful at closing Charitable Gift Annuities than you could be.

lone-ranger-and-silver-via-melocuentas-flickr

The Lone Ranger and Silver.

I know. You decided to read this post to discover how you can get a free Halloween treat. Instead, you’re probably starting to feel tricked. But, fear not! Russell James, JD, PhD, CFP, the Texas Tech University professor and philanthropy researcher, along with the good folks at MarketSmart, are riding in to save the day.

Last summer, James conducted a webinar hosted by MarketSmart. During his presentation, James unveiled his latest, powerful research findings along with research insights from others. You can learn more about the webinar and get some great tips by clicking here.

Now, for your treat, MarketSmart has distilled James’ webinar into a free, 22-page e-book that will help you raise millions of dollars more. For example, here’s just one simple, yet valuable tip:

When you want to engage people in a conversation about Charitable Gift Annuities, what is the best way to describe this giving vehicle to make folks want to learn more?

James tested five phrases. Among the 2,550 respondents, he discovered the percentage interested in learning more:

October 26, 2016

Want to Inspire More Donor Loyalty? Do What Marriott Does.

Marriott gets it. The nonprofit sector, not so much.

I’m talking about fostering loyalty.

Marriott has built the world’s largest hotel company, in part, by knowing how to cultivate a loyal customer base. By contrast, nonprofit organizations continue to hemorrhage donors, according to the 2016 Fundraising Effectiveness Survey Report from the Association of Fundraising Professionals and the Urban Institute.

To help you more effectively cultivate donor loyalty, I’m going to give you one excellent, easy to implement idea inspired by a recent email I received from Marriott:

Show your donors gratitude.

I know. I know. You already send your donors a thank-you letter when they make a gift. As a donor, I expect that, just like I’ve come to expect a thank-you email from Marriott following each of my stays.

gratitude-cartoonBeyond that, I’m talking about surprising people with an unexpected message of gratitude.

A few days ago, I received an unanticipated email from Marriott. The subject line read: “Happy 24th Anniversary!”

I had no idea what the email was about, so I had to open it. When I did, I read:

Congratulations! Celebrate 24 Years with Marriott Rewards

Michael, we appreciate your loyalty and thank you for your membership!”

Yes, I know I’m a Marriott Rewards member. However, I did not realize that I’ve been a Marriott Rewards member for nearly a quarter-century. I enjoyed learning that. In addition, I appreciated being thanked for my overall loyalty, not simply for a recent stay.

Throughout the year, often in surprising ways, Marriott shows they appreciate my business. The fact that Marriott shows its appreciation is not the only reason the company is my preferred hotel company. There are many other factors. But, the fact that Marriott makes me feel valued is one important reason I value Marriott.

This Thanksgiving, send your donors an email, card, or letter expressing your appreciation. However, don’t simply thank them for their past support; thank them for caring about whatever your organization’s mission is. Also, thank them for their loyalty.

October 19, 2016

What Can You Learn from Trump’s Faltering Campaign?

This is not a political post.

Instead, it’s about you, your nonprofit organization, and those who benefit from its services.

As I write this post, Donald Trump’s bid to become President of the USA is faltering. With three weeks left in the campaign, he still could pull out a win. However, he’ll need to run a radically different campaign to do that.

As a former newspaper editor, I’m still a political news junkie. So, I’ve carefully observed the political campaign for months, okay, for years. Not long ago, I even had the opportunity to participate in a focus group facilitated by renowned pollster Frank Luntz for CBS News; it provided great insights into the thinking of undecided voters in Pennsylvania. Along the way, I’ve discovered an important lesson that can be of profound value to you.

Donald Trump holds up magazine cover featuring himself.

At a campaign stop, Donald Trump holds up magazine cover featuring himself.

It’s simple, really. Trump rose in the polls when he talked about what he would do for us, the American people. His numbers fell when his campaign became about him. For example, in recent days, Trump has had to respond to the “locker-room talk” video revealing his misogynist thoughts. He’s also been talking about how the media is against him, and how the election is rigged. Even more strangely, Trump has renewed his attacks on fellow Republicans, which has nothing whatsoever to offer the American people other than more drama.

The media analysis is overly complicated. I get it. The media have to fill column inches and hours of airtime. However, the political situation is really rather simple. Voters want to know what the candidates will do for them. At the very least, voters want to know that the candidates are thinking about them and understand them. The more a candidate focuses on the voter, the more likely he or she will be to gain traction.

October 10, 2016

Stop Pretending that You Work for Stanford!

It’s big news.

Stanford University has shut down its annual fund telephone fundraising program. You can visit the university’s official web page announcing the decision by clicking here.

It’s all over the blog-a-sphere. It’s made headlines in publications for the nonprofit sector. For example, here’s a headline from The Chronicle of Philanthropy:

Stanford Hangs Up on Telemarketing — Will Others Follow?

I’ll leave it to others to speculate about whether other charities will follow Stanford’s lead. I’ll also leave it to others to consider whether or not Stanford made a wise or foolish move. Instead, I’ll focus on whether or not you should also discontinue your organization’s telephone fundraising effort.

Simply put, you should probably keep your own telephone fundraising program. Here are just five of my random thoughts that lead me to that conclusion:

1.  You do NOT work for Stanford, so don’t act like you do!

Unless I’m mistaken, you don’t work for Stanford, or Harvard, or Yale, or Cornell, etc. Such prestigious universities have built-in, loyal constituencies and, therefore, have a massive advantage over your charity. Not only could Stanford eliminate its phone program, it could fire nearly its entire development staff and still raise much more money than the average American nonprofit organization.

Your challenges are vastly different than those faced by Stanford. So, your challenges require different solutions. If you don’t work at Stanford, don’t make the mistake of acting as if you do.

2.  Telephone fundraising is less effective than it was, but it still works.

Since the early 1980s, I’ve heard so-called experts predicting the extinction of telephone fundraising. Interestingly, many of those same folks also predicted the demise of direct mail.

phone-and-moneyThey were wrong then, and they are wrong now. Neither mail nor phone are as effective as they once were. However, smart organizations have evolved their use of both. The outcome is that these organizations are still able to produce worthwhile results by both mail and phone. It’s not about extinction; it’s about innovation and evolution.

Colin Bickley, writing for NonProfitPRO, provides superb analysis of some of the telephone fundraising challenges faced by the nonprofit sector. However, Bickley concludes:

The telefundraising business is never going away, but it is changing. And right now, it’s clear that its changing more than ever.”

3.  Don’t judge all telephone fundraising by looking just at bad programs.

I’m amazed at how many TERRIBLE telephone fundraising calls I receive. I suspect that the charities responsible are either disappointed with their program results, don’t know enough to be disappointed, or think they’re doing the best they can.

Let’s face it. If your calls are bad, your results will be bad. Remember the old adage, “Garbage in, garbage out.” Not all calling programs are of equal quality. If you’re not getting the results you want, look for opportunities to improve before abandoning the entire medium. You wouldn’t stop your direct mail efforts because one mailing didn’t do well, would you?

October 3, 2016

A Powerful Lesson about #Philanthropy from 2 Celebrities

When I was a young boy, I learned a valuable idiom:

You can’t judge a book by its cover.”

My parents wanted me to appreciate that before you can know or judge something, you first need to take a closer look to develop a deeper understanding.

But, is the idiom correct? For fun, I thought I’d see if it is strictly true when it comes to fundraising. Okay, I’m admittedly a nerd. However, I identified a worthwhile lesson when I explored the issue during philanthropy conversations I had recently with Carl Hiaason, the award-winning journalist and novelist, and Alton Brown, the Food Network star and cookbook author.

Michael Rosen and Carl Hiaasen at the Free Library of Philadelphia.

Michael Rosen and Carl Hiaasen at the Free Library of Philadelphia.

With best-selling book titles including Strip Tease (made into movie), Hoot (also made into a film), Basket Case, Bad Monkey, Skinny Dip and, his latest, Razor Girl, it’s impossible to know what charitable causes interest Hiaason. However, when reading his novels, you’ll find more than quirky characters and over-the-top funny, satirical plots. You’ll also discover underlying messages that are pro-environment. In some of his books, protecting the environment is the plot.

I wondered if the passionate content of Hiaason’s novels could offer a clue to which charitable causes interest the author. So, I asked him. Hiaason responded:

I really don’t want to say that I endorse anybody… [However,] I’ll tell you that in the past I’ve supported, as a private citizen, the Earth Justice Legal Defense Fund [Earthjustice]. It’s phenomenal; they do great work; it’s basically a law firm that takes on big polluters in Florida and the rest of country.”

Hiaason also supports the Everglades Foundation, which raises funds for groups trying to clean up the Everglades.

After reading just a few of his books, it’s easy to see that environmental protection is important to Hiaason. So, I was not surprised to learn about his favorite charities.

Alton Brown and Michael Rosen at the Free Library of Philadelphia.

Alton Brown and Michael Rosen at the Free Library of Philadelphia.

With Brown, it is even easier to guess where his philanthropic passion lies. Brown has hosted top-rated Food Network shows including Good Eats, Iron Chef America, and Cutthroat Kitchen. He’s also written eight books including his latest: Alton Brown: EveryDayCook.

While clues to Hiaason’s philanthropic interest could be found in the pages of his books, I believed Brown’s could be found right on the covers. So, I asked him what his favorite charity is. Brown told me:

I support many charities, but I particularly like Heifer International.”

Heifer International is a charity seeking to end hunger and poverty around the world. Given Brown’s passion for food, it’s not at all surprising that he would support a cause related to food and hunger.

Here are some takeaways for you:

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