Posts tagged ‘ethics’

February 12, 2016

Do You Really Know Your Donors? — Part 2

In a cautionary tale earlier this week — Part 1 of a two-part series — I looked at the missteps one nonprofit organization took by not taking the time to get to know one of its loyal donors. In Part 2, I now examine a horrible fundraising appeal from an organization that actually knows its potential donor quite well, though it failed to leverage that knowledge.

Stethoscope and Piggy Bank via 401(K) 2012 via FlickrI originally got the idea for this post from one of my readers who contacted me with a link to an interesting New York Times article: “A New Effort Has Doctors Turn Patients Into Donors.” My reader wanted to know what I thought of the emerging trend of having doctors actively contact their patients for fundraising purposes.

I delayed writing about this subject because I have mixed feelings about it. Then, in December, I received a year-end appeal from my surgeon at the University of Pittsburgh Medical Center Cancer Center. The letter helped crystallize my thinking.

First, let me share a bit of background. A recent study by Dr. Reshma Jagsi, a radiation oncologist and ethicist at the University of Michigan, was published recently in The Journal of Clinical Oncology. It was the first major examination of the role of physicians in fundraising.

The New York Times reported:

In an unprecedented survey of more than 400 oncologists at 40 leading cancer centers, nearly half said they had been taught to identify wealthy patients who might be prospective donors. A third had been asked to directly solicit donations — and half of them refused. Three percent had been promised payments if a patient donated.”

Involving doctors in the fundraising process raises a number of ethical concerns. Dr. Arthur L. Caplan, head of the Division of Medical Ethics at NYU Langone Medical Center, shared some of his concerns with the Times:

Patients may be emotionally vulnerable; doctors have very close ties to their patients, which can strain asking on both sides; and the fact that incentives to ask sometimes skew toward the doctor’s own program rather than the most needy areas of the hospital.”

Another issue is, how will giving or not giving affect the level of care, or perceived level of care, from the doctor? Will patients feel coerced to give?

While I see the enormous potential for ethical pitfalls, I also see the significant potential benefit of having doctors involved in the fundraising process. The issue is how and when they are involved as well as the quality of development training they will receive.

For example, if I’m half-naked in my doctor’s examination room, I certainly do not want to receive an ask for a contribution. If I’m drowning in hospital bills, I’m not going to be particularly receptive to a fundraising appeal. However, if a development staff member wants to have lunch with me and my doctor to discuss the physician’s latest research, I’m perfectly amenable to that.

There are right ways and wrong ways to involve doctors in the fundraising process.

UPMC DM Appeal

UPMC Cancer Center Direct-Mail Appeal.

That brings me to the letter I received from Dr. David Bartlett in December. Dr. Bartlett is a world-class oncologic surgeon and medical researcher. He is one of the leading experts dealing with Appendiceal Carcinoma with Pseudomyxoma Peritonei (PMP), a very rare form of cancer I am currently battling. (You can learn more about my fight by clicking here.)

Dr. Bartlett knows me very well. In addition to knowing me as a patient, he knows that I’m a professional fundraiser who shares his passion for finding a more effective treatment for PMP. The development staff also knows me. Prior to going for surgery two years ago, my wife and I reached out to and met with one of the development professionals for the UPMC Cancer Center.

Yet, despite their knowledge of me, they sent me a piece of garbage intended as an appeal letter. The direct-mail solicitation was definitely not the way to involve my doctor in the fundraising process.

Let me outline the ridiculous mistakes that the UPMC Cancer Center made:

January 5, 2016

What Helpful Books Have You Read Lately?

Many of us in the nonprofit world read books to discover fresh ways to generate improved results or to find inspiration. But, with so many nonprofit management and fundraising books in the marketplace, how can you find those that will be worth your time to read?

Click for Donor-Centered Planned Gift MarketingI have a solution for you.

You can visit The Nonprofit Bookstore (powered by Amazon). I created this site to help you find books that will get results and inspire. You can search for specific titles or browse the books listed in various categories, including “Readers Recommend” and “AFP-Wiley Development Series.”

When you buy books through The Nonprofit Bookstore, you’ll get Amazon’s great pricing and, without any cost to you, a portion of your purchase will be donated to charity.

You can help make this resource more meaningful by recommending any books you’ve read recently that you have found particularly helpful. You can make your recommendations in the comment section below by providing the book title and author name for any volume you think will be of value to nonprofit managers and fundraising professionals. The book(s) you recommend can be either a classic or a new title.

The objective here is to build a list of worthwhile books we should all consider adding to our 2016 reading lists.

By recommending a book here, you’ll get two benefits:

  1. You’ll have the pleasure of helping your nonprofit brothers and sisters find worthwhile reading material that can help them and their organizations.
  2. You’ll have the satisfaction of having your selected book(s) listed in the “Readers Recommend” section at The Nonprofit Bookstore where it can help even more people.

So, what useful, informative, inspirational book(s) do you think folks should add to their 2016 reading lists?

I’ll close by offering you a free e-book from philanthropy researcher Dr. Russell James that normally retails for $9.99:

December 18, 2015

Are Bonuses a Good Idea for #Fundraising Professionals?

Twenty-two percent of American workers surveyed say they expect a holiday bonus, according to a recent report from Bizrate.com. While the report did not breakout the results, I believe that holiday and performance bonuses are I Love Work by elycefeliz via Flickrfar more common in the for-profit sector than in the nonprofit arena. However, should that be the case?

More specifically, should fundraising professionals receive bonuses?

Bonuses for fundraising professionals are not illegal. They’re not even unethical, if the charity adheres to certain guidelines. While the Association of Fundraising Professionals Code of Ethical Standards prohibits fundraisers from accepting compensation based on a percentage of funds raised (Standard 21), fundraising professionals are “permitted to accept performance-based compensation, such as bonuses” (Standard 22). However, bonuses must be “in accord with prevailing practices within the members’ own organizations and [cannot be] based on a percentage of contributions.”

Here are some potential advantages of offering bonuses:

  • Attract fundraisers that are more talented.
  • Retain the most talented fundraising staff members.
  • Reduce the risk when hiring new fundraisers.
  • Inspire fundraisers to give their all toward achieving goals.

Some of the potential problems with offering bonuses include:

  • Donors might be concerned about how their gifts are being spent.
  • Organizations would be less able to predict labor costs.
  • Fundraisers might focus too much on the specific goals related to the bonus while letting other responsibilities slip.

Now, I need to hear from you.

December 16, 2015

Is There Just One Correct Way to Engage in #Philanthropy?

Peter Singer, a philosophy professor at Princeton University, seems to think there is just one correct way to engage in philanthropy. Not surprisingly, it’s his way, which he calls “Effective Altruism.”

While I agree with some of the elements of Effective Altruism, there are a number of points with which I disagree. Recently, both Singer and I had a chance to air some of our views on the national PBS program Religion and Ethics Newsweekly:

At the risk of providing you with a simplistic overview of Effective Altruism, here are some of its key elements and my concerns with them:

Donors should not make emotional decisions about philanthropy. They should devote serious thought and analysis when making giving decisions.

I agree that donors should make informed decisions, examine the efficiency and track record of charities, and understand how their gifts will be used. If more donors spent more time researching the charities they give to, there would likely be fewer fraudulent charities.

However, while donors should engage in more thoughtful, analytical giving — and many do — we should not ignore basic human nature and the findings of neuroscience research. It’s unreasonable to suggest philanthropic giving should be a solely intellectual exercise. The fact is that emotions are involved in almost every decision we humans make. This means, we need to give with both our heads and our hearts.

Individuals should seek to earn as much money as they can so they can donate more money than they otherwise could.

On the surface, this seems like a reasonable, worthwhile suggestion. However, in practice, this could create cultural and economic problems. For example, if everyone followed this advice, it could lead many charities to become understaffed, staffed with incompetent people, or having to take funds away from mission fulfillment in order to pay competitively much higher salaries.

Our society doesn’t just need lawyers and Wall Street traders, we need a diverse labor force, and we need people who will actually do good in addition to funding good.

Getting people to donate more does not just involve getting them to earn more. On average, Americans donate approximately two percent of personal income to charities. Without earning more, donors could certainly give more than the two percent average without having to make a serious sacrifice. The key is to inspire donors to want to do so. That’s where we get back to appealing to both hearts and minds.

Donors should give where it will do the most good.

Everyone who donates or volunteers their time wants to support effective organizations. But, how does Singer define “Effective”? It turns out he doesn’t just mean efficient and impactful. For Singer, effective is essentially synonymous with life-saving. Singer demonstrates this at The Life You Can Save, a website he founded, where all of the recommended charities focus on saving lives.

While saving lives is certainly noble, Singer doesn’t simply advocate for such charities. He ridicules donors who support charities that are not engaged in life-saving activities. Among his favorite targets are donors to the Make-a-Wish Foundation. He implies that people who donate to Make-a-Wish are guilty of murder since they do not, instead, give to a charity that buys mosquito nets to prevent malaria. You can read my analysis of a Singer anti-Make-a-Wish column here.

Actually, Singer himself is not always in favor of saving lives. For example, he has supported infanticide, what he calls “after-birth abortion.” Under certain circumstances, defined by Singer, he believes it is perfectly acceptable to murder babies. In Practical Ethics, he wrote:

November 24, 2015

What are Your Favorite LinkedIn Discussion Groups?

John Heywood, the 16th century English writer, once stated:

Many hands make light work.”

While Heywood might not have been the one to coin the phrase, he certainly helped preserve and popularize it. It’s a nice bit of common sense that we all need to be reminded of periodically.

For example, we can’t know everything. We can’t research an answer to every question by ourselves. We can’t read all of the professional publications to determine which items are of greatest importance or value.Spiral of Hands by lostintheredwoods via Flickr

That’s where LinkedIn Discussion Groups can help. By being part of a network of nonprofit managers and fundraising professionals, we can rely on the assistance of colleagues. In turn, we can also be of help.

Through LinkedIn, I’ve developed my professional relationships, broadened my professional network,  made new friends, accessed valuable information I never would have on my own, had some of my questions answered, and much more. I’ve engaged in provocative conversations. I’ve learned a great deal. I’ve been inspired.

While I belong to 45 professional LinkedIn Groups that are excellent, there are only some I engage with regularly. Here are just ten of my favorites:

[Note: You might need to be logged into your LinkedIn account for the above links to work. Even then, if you have any problems with the links, you can simply search on the Group names I’ve listed.]

Now, let me tell you about my absolute favorite Group.

Just days ago, I have created a new LinkedIn Discussion Group:

Blog Posts for Fundraising Pros & Nonprofit Managers

November 18, 2015

It’s Shameful to Shame a Major Donor

Would you publicly shame a generous philanthropist who just contributed $100 million?

Dylan Matthews, a writer at the blog site Vox, has done just that in his recent post: “David Geffen’s $100 Million Gift to UCLA is Philanthropy at Its Absolute Worst.”

David Geffen

David Geffen

The post came after David Geffen, the billionaire entertainment mogul and philanthropist, announced that he is donating $100 million to the University of California, Los Angeles, to build a private school aimed, in part, at serving the families of UCLA’s faculty and staff, according to a Los Angeles Times article.

Geffen and UCLA Chancellor Gene Block described the new school, in part, as a recruiting and retention tool for faculty and scientists who may be worried about the cost of living in Los Angeles and the quality of the Los Angeles education system, the Times reports.

The gift to create the Geffen Academy was not the philanthropist’s first donation to UCLA. He has already contributed $300 million to what is now UCLA’s David Geffen School of Medicine. Through his gifts to UCLA, Geffen told the Times, he wants to help the medical school “to be competitive with Harvard and Johns Hopkins and the very best in the world.”

While many might think Geffen’s generosity is noble, Matthews clearly feels otherwise:

Music mogul David Geffen is very, very bad at being a philanthropist. His past donations have mostly taken the form of massive gifts to prominent universities and cultural institutions, rather than to poor people or important research or even less famous, more financially desperate universities and arts centers.”

In short, the Vox blogger says that Geffen is a “ very, very bad” philanthropist because he does not give to causes that Matthews believes he should support. This is a perfect illustration of holier-than-thou liberalism (not to be confused with liberalism).

Matthews calls Geffen’s philanthropy a “grotesque waste.” He adds, “This gift is actually worse than no charity.” He disparages Geffen’s desire to have UCLA compete successfully with Harvard and Johns Hopkins. He even insults the students who will be attending the Geffen Academy by dismissing them as “faculty brats.”

Interestingly, I discovered one reason why Matthews might really be opposed to the Geffen gift. Geffen wants UCLA to be able to compete more effectively with Harvard. Well, guess what? Matthews is a Harvard alumnus, something he neglected to point out in his blog post. That conflict of interest aside, I also noticed that most of the charities that Matthews thinks would be worthier of Geffen’s support work in the developing world. Could it be that Matthews believes in white paternalism and/or keeping people of color dependent on white, Western charity? Is Matthews of the belief that there are no needy children in the US or is it that he’s simply anti-American?

So, Mr. Matthews, how do you like having your motives judged and your character impugned? Normally, I wouldn’t have done so, but I decided to take a moment to adopt your writing voice. I also thought it might be interesting for someone to hold a mirror up to you.

I won’t go into why the Geffen donations are beneficial. Suffice to say they will do a great deal of good from creating good paying jobs to enhancing medical education and research. It might not be what you or I would support. It’s certainly not what Matthews would support. But, the fact is, it’s not our money. It’s Geffen’s wallet, and he can empty it however he wishes, or not at all. If Matthews wants $100 million to go to the various causes he listed, let him go out and earn it so he can give away his own money where he sees fit.

November 11, 2015

Rejecting a $100,000 Gift Helps #Nonprofit Raise MORE Money

The idea of rejecting a major donation usually sends a chill up the spine of nonprofit executives. After all, nonprofit organizations are not in business to return donations. Instead, charities employ hardworking fundraising professionals to bring in contributions. For many nonprofits, donations are the lifeblood of the organization.

However, rejecting a gift can actually help a charity protect its mission. Recently, I reported on two organizations that rejected or returned major gifts:

“When Should You Refuse a Gift?” — tells the story of Lucy the Elephant rejecting a grant offer from People for the Ethical Treatment of Animals

“Update: Spelman College Returns Gift from Bill Cosby” — relates why a major gift from Cosby was returned

Not long ago, the Girl Scouts of Western Washington demonstrated that a nonprofit can protect its mission and raise more money by mindfully rejecting a donation. In the case of the Girl Scouts, the organization rejected a $100,000 gift and raised over $250,000 in the process!

Girl Scouts W WashingtonWhen the Girl Scouts received the $100,000 gift, the staff was understandably thrilled. The money equaled approximately one-third of the organization’s financial assistance program budget for the year. The Girl Scouts offer financial assistance so that any girl can join despite economic obstacles.

Unfortunately, the Girl Scouts quickly learned that the major gift came with a major stipulation: the organization could not use any of the funds to help transgender children.

Megan Ferland, CEO of the Girl Scouts of Western Washington told Seattle Metropolitan magazine:

Girl Scouts is for every girl. And every girl should have the opportunity to be a Girl Scout if she wants to.”

In other words, accepting the donor’s terms for the gift would have violated the organization’s mission. So, the Girl Scouts made the only decision they could; they returned the gift.

Then, the organization tried to turn a lemon into lemonade. The Girls Scouts launched an Indiegogo crowd-funding campaign to try to recoup the funds. In the campaign, the Girl Scouts explained the situation. However, the organization correctly protected the privacy of the donor by not revealing the donor’s name.

October 16, 2015

When Should You Refuse a Gift?

From opposite sides of the Atlantic Ocean, I learned of two stories that both raise an important question:

When should a charity refuse to accept a donation?

The first story concerns Lucy the Elephant,  an historic six-story tourist attraction in the US. Built in 1881, the wood and tin structure is in need of major repairs. The nonprofit organization that operates Lucy the Elephant is raising money for the project.

Lucy the Elephant by Doug Kerr via FlickrHearing about the repair effort, the nonprofit People for the Ethical Treatment of Animals offered to make a significant, though not huge, donation. However, the gift would come with major strings attached.

PETA wanted to use the attraction for anti-circus messaging. “PETA wanted to decorate Lucy ‘in a way that would educate visitors about the grim lives facing elephants in circuses.’ That would have included shackling one of her feet and affixing a teardrop below one eye,” according to the Associated Press.

However, the board of trustees for Lucy the Elephant rejected the PETA offer. Richard Helfant, the CEO of Lucy’s board of trustees, said that accepting PETA’s terms would risk scaring or upsetting children who visit the site. “Lucy is a happy place,” he said. “We must always ensure that children who visit Lucy have a happy experience and leave with smiles on their faces. Anything that could sadden a child is not acceptable here at Lucy.”

In other words, the board of Lucy the Elephant found that the conditions of the PETA gift offer were not in alignment with the organization’s own mission and, therefore, it could not accept the donation.

Meanwhile, on the other side of the Atlantic, a children’s charity in the UK was offered a gift from the Jimmy Savile Trust. Under normal circumstances, this would be considered great news. Jimmy Savile  was a huge celebrity in the UK. He worked as a DJ, radio and television personality, dance hall manager, and a major charity fundraiser. He was sort of the Dick Clark of the UK.

Unfortunately, Savile also had a very dark side. Following his death in 2011, hundreds of people came forward to accuse the media star of sexual abuse. His alleged victims were eight to 47 years old at the time of the abuse. A Scotland Yard investigation and an ITV documentary looked into the allegations and the alleged cover up of the crimes.

In 2014, UK Secretary of State for Health Jeremy Hunt delivered a public apology in the House of Commons:

Savile was a callous, opportunistic, wicked predator who abused and raped individuals, many of them patients and young people, who expected and had a right to expect to be safe. His actions span five decades — from the 1960s to 2010. … As a nation at that time, we held Savile in our affection as a somewhat eccentric national treasure with a strong commitment to charitable causes. Today’s reports show that in reality he was a sickening and prolific sexual abuser who repeatedly exploited the trust of a nation for his own vile purposes.”

So, why would a charity, particularly a children’s charity, even consider accepting a gift from the Jimmy Savile Trust?

Raising the issue in the Institute of Fundraising Discussion Group on LinkedIn, the Fundraising Manager for the charity and participants provided some insights:

September 30, 2015

Extra! Extra! Updates to 6 Popular Posts

Fundraising news is dynamic. It’s constantly changing. So, I thought I’d look back on some of my more popular posts of the past several months and provide you with important updates to some of those stories.

“Cheating Death”

About a year ago, I outlined my personal battle with a very rare form of cancer: Appendicial Carcinoma with Pseudomyxoma Peritonei. While my recovery following last year’s 14-hour surgery has been good, I hit a bump in the road last week when a post-surgery complication sent me to the hospital for the week. That’s why I haven’t posted and haven’t engaged much on social media.

The good news is that my problem resolved naturally. Now, I’m working on regaining strength and the more than seven pounds I lost. As I return to “normal,” I’ll resume regular blogging and engagement.

I thank you for your patience and support.

“Update: Spelman College Returns Gift from Bill Cosby”

Spelman College terminated the William and Camille Olivia Hanks Cosby Endowed Professorship and returned the establishing donation to the Clara Dog Reads Newspaper by Steve Eng via FlickrElizabeth Jackson Carter Foundation, established by Camille Cosby. The move comes as the negative news surrounding Bill Cosby continues to mount.

Now, Central State University in Ohio has changed the name of the Camille O. & William H. Cosby Communications Center to the CSU Communications Center. The Cosbys had given the University a donation of $2 million to name the Center. It is unclear whether or not the University has returned the contribution. The University has failed to respond to my request for more information.

“Special Report: Hillary Clinton Wants to Limit Charitable Deduction, Could Cost Charities Billions”

As the US presidential campaign season heats up, some candidates have released their tax proposals. Hillary Clinton’s plan could cost the nonprofit sector billions of dollars in voluntary contributions each year. In an unscientific reader poll, 91.67 percent of respondents said they opposed Clinton’s proposal to reduce the charitable giving deduction.

Recently, Jeb Bush released his tax plan which preserves the deduction for charitable giving as it now stands. Donald Trump’s tax proposal also preserves the charitable giving deduction.

When attempting to evaluate which tax proposals will be best for the nonprofit sector, we need to consider a number of factors:

  • Does the proposal preserve the tax deduction for charitable giving?
  • Will the proposal increase personal income?
  • Will the proposal help grow the economy?

The calculus is certainly complex. However, we do know that charitable giving incentives work, that people give more when their personal income is greater, and that charitable giving correlates closely to the growth (or decline) of Gross Domestic Product.

July 29, 2015

Update: Spelman College Returns Gift from Bill Cosby

Seven months ago, I first reported that Spelman College announced the suspension of an endowed professorship in humanities that was funded by Bill and Camille Cosby. At that time, I called on the College to either renegotiate the gift or return it to the Cosby family.

Post No Bills by Jon Mannion via FlickrOn July 26, 2015, the College revealed its decision to terminate The William and Camille Olivia Hanks Cosby Endowed Professorship and to return the donation to the Clara Elizabeth Jackson Carter Foundation, established by Camille Cosby.

Last December, Spelman issued this one-paragraph statement:

December 14, 2014 — The William and Camille Olivia Hanks Cosby Endowed Professorship was established to bring positive attention and accomplished visiting scholars to Spelman College in order to enhance our intellectual, cultural and creative life; however, the current context prevents us from continuing to meet these objectives fully. Consequently, we will suspend the program until such time that the original goals can again be met.”

Amid mounting accusations of sexual assault involving Bill Cosby, the College decided to terminate the endowed professorship. As of this publication date, Cosby has not been charged with any related crime.

As I stated in my December post, nonprofit organizations are ethically required to use a donor’s contribution in the way in which the donor intended. The applicable portions of the Donor Bill of Rights “declares that all donors have these rights”:

IV. To be assured their gifts will be used for the purposes for which they were given….

V. To receive appropriate acknowledgement and recognition….

VI. To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.”

The relevant passages from the Association of Fundraising Professionals Code of Ethical Principles state:

14. Members shall take care to ensure that contributions are used in accordance with donors’ intentions….

16. Members shall obtain explicit consent by donors before altering the conditions of financial transactions.”

By returning the gift after deciding not to use it for the intended purpose, the College acted ethically. However, a number of other ethical questions remain unanswered:

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