Posts tagged ‘planned giving’

April 29, 2016

How Can Nana Murphy Make You a Better #Fundraising Professional?

[Publisher’s Note: This post is part of a series kindly contributed by guest authors who attended the 2016 Association of Fundraising Professionals International Fundraising Conference. These posts share valuable insights from the Conference. This week, I thank Erica Waasdorp, President of A Direct Solution, for highlighting the seminar “From Ireland with Love: A Five-Year Case Study on Donor-Centric Fundraising for Retention, Revenue, and Results.”]

 

What does Nana Murphy have to do with great fundraising results?

The answer: ABSOLUTELY EVERYTHING!

Who is Nana Murphy?

Who is Nana Murphy?

So, who is Nana Murphy? Is she a successful fundraising professional? Is she a leading fundraising consultant? Is she a donor advisor? Is she a fundraising or nonprofit management professor? Is she a philanthropy researcher? Do you give up?

Nana Murphy is your typical donor.

You need to get to know your organization’s Nana Murphys. You need to understand why she supports your organization. You need to give her what she needs from your organization. In short, you need to be donor centered. But how?

The AFP International Fundraising Conference session “From Ireland with Love” not only stressed the need to be donor centric, the presenters shared dozens of practical tips to show you exactly how you can be more donor centered and, therefore, more successful.

The speakers know what they’re talking about; together, they increased the amount of money that one prominent Irish charity raised by 1100 percent in just five years!

Erica Waasdorp, President of A Direct Solution and author of Monthly Giving: The Sleeping Giant, attended the session and shares some of the tips she thinks you’ll find particularly valuable. At the end of the post, I provide links for you to download two free handouts from the session that are full of dozens of additional tips and real-world examples that you must checkout.

Here are the highlights Erica wants to share with you:

 

I attended “From Ireland with Love,” presented by Denisa Casement, CFRE, Head of Fundraising, Merchants Quay Ireland, Dublin;  Lisa Sargent, Lisa Sargent Communications, Safford Spring, CT; and Sandra Collette, S. Collette Design, Stafford Spring, CT.

Denisa is American, originally from Arizona, and she moved to Ireland in 2008. Boy, did she make an impact on this Irish homeless charity since then, taking the revenue from 250,000 Euros to 3 Million Euros just five years later.

For me, as a traditional “old school” direct-marketing fundraiser, this was a fabulous session!

It really honed in on those fundamentals we should all know and use in our fundraising every day. Especially now, where we all get so distracted by the next new electronic approach — the next new shiny thing as Tom Ahern calls it — let’s not forget that it’s not about us, it’s all about the donors.

So, the speakers presented a life size Nana Murphy, the typical average donor in your donor base. She still reads direct mail and writes checks. She needs reading glasses and she loves honesty, emotion and authenticity. So, the first thing you need to do when you think of how best to approach donors like her, is forgot about what you think and feel. Instead, consider Nana in everything you do, and you’ll be successful. I promise!

I don’t have space here to provide you with all of the tremendous practical tips and guidelines from the session (see the handout links at the end of this post), but here are 11 that stand out. If you follow these rules, you’ll absolutely be able to raise more money!

Know your metrics. So many fundraisers don’t know their own numbers: response rate, average gift, cost to raise a dollar, lifetime value, and retention rate, to name a few. Managing your fundraising program is considerably more difficult if you don’t know the key metrics.

Use the Casement Quotienttm. I love this. Denisa introduced the Quotient: Annual fundraising income divided by 52 weeks in a year divided by the number of hours in your work week. For example, in 2015, her fundraising team raised $1,627 per hour. So, if someone comes to you to ask you to do something, that’s not going to at least raise that amount of money, you probably shouldn’t be doing it! What a clever way to say no to the next “sit in a booth at a fair for a two day event and you’ll reach 100 people.” Consider finding some volunteers instead and divvy up the time. The Casement Quotienttm is a helpful tool when it comes to setting priorities.

Get rid of silos, both in how you organize your departments and your donors. It all works better if you and your colleagues know what’s going on. There’s no need to “hide” results or think that someone does not need to know about how your fundraising is doing. Remember, the objective is not for one person to do well; instead, the objective is for the organization to do well.

Mail enough! I still see so many organizations leave lots of money on the table. They simply do not ask for gifts often enough. As long as your next mailing generates more money than it costs, you can mail more. MQI mails four appeals a year and four newsletters. Absence does not make donors’ hearts grow fonder!

April 26, 2016

The World Loses a Passionate Advocate for #Philanthropy

The Philadelphia area has lost a passionate advocate for philanthropy.

R. Andrew Swinney, past President of The Philadelphia Foundation, passed away on Sunday, April 24. He had suffered with ALS for a year.

During his 16 years at the helm, the Foundation grew its asset base from $148 million to $370 million. In addition, the number of component charitable funds at the Foundation quadrupled.

R. Andrew Swinney

R. Andrew Swinney

As the head of a community foundation, Swinney was a strong advocate for collaboration. In 2014, he told Generocity.org:

We need to have some form of collective approach — the rising of all boats…. We need the sectors to come together, and the community as a whole, to make a collective impact.”

In that spirit, Swinney and The Philadelphia Foundation worked closely with the Association of Fundraising Professionals Greater Philadelphia Chapter and the Partnership for Philanthropic Planning of Greater Philadelphia. For example, when I was President of PPPGP, Swinney agreed to sponsor a special program involving mega-philanthropist H.F. (Gerry) Lenfest. We designed the program to promote legacy giving to both the philanthropic and nonprofit communities. It was one of our best-attended events.

I enjoyed the opportunity to work with Swinney. And I was honored when Swinney endorsed my book Donor-Centered Planned Gift Marketing:

Never has there been a better time to talk about planned giving. It is an effective tool for developing resources for an organization and it is a meaningful way to truly engage with one’s donors. This book provides a thorough roadmap for both the nonprofit that needs to start and the nonprofit that needs to expand their efforts in developing an effective, well-planned, and successful development effort using planned giving.”

While Swinney believed in the power of current giving, he also valued legacy giving because it allows donors to continue to do good long after they pass.

March 25, 2016

Do Not Overlook This Gift Opportunity

Many charities have been overlooking an increasingly important potential source of charitable contributions. Many donors have also overlooked this potential philanthropic opportunity.

It’s time to change all of that.

I’m talking about Beneficiary Designations.

While the use of Wills has declined sharply since 1998, individuals are increasingly using Beneficiary Designations to pass on assets to loved ones. Instead of a Will, individuals can use a simple Beneficiary Designation form to distribute assets from IRAs, 401ks, bank accounts, certificates of deposit, brokerage accounts, life insurance policies, and money remaining in Donor Advised Funds. In some jurisdictions, individuals can also use Beneficiary Designations to distribute property such as automobiles and real estate.

If someone does not have a Will, he cannot make a Charitable Bequest commitment. However, he can easily set up a Beneficiary Designation that directs some of his assets to a favorite charity. It’s important to note here that a Beneficiary Designation supersedes any designations made in a Will should a donor have both.

For donors, using a Beneficiary Designation can be easier and less expensive than making a Charitable Bequest commitment through a Will. Beneficiary Designations do not require a lawyer, a complicated estate planning process, or an executor. Donors can use Beneficiary Designations to take care of loved ones and/or their favorite charities. Donors can designate all or a portion of a given asset to specific beneficiaries. Beneficiary Designations also provide flexibility as individuals can easily change beneficiaries at any time.

I Spy by Flood G via FlickrTo acquire more gifts through Beneficiary Designations, nonprofit organizations need to be proactive about promoting this method of giving. As with any other planned gift vehicle, organizations need to educate prospective donors about the opportunity and how it works. Then, fundraising professionals actually need to ask for the gifts.

One way the ASPCA promoted Beneficiary Designation gifts was through an article on its website that you can read by clicking here.

The University of Florida has promoted Charitable Bequests and Beneficiary Designations using a two-page information sheet that explains the options. You can find it by clicking here.

March 22, 2016

There’s Something Important You Need to Do Before You Can Raise More Money

Do you want to acquire more new donors?

Do you want to retain more existing donors?

Do you want to upgrade the support from more of your donors?

Do you want to get more planned gift commitments?

To achieve any of those goals, there’s something essential you must first do. You need to build trust. Trust is the cornerstone of all fundraising success.

Consider what noted philanthropy researchers Dr. Adrian Sargeant and Dr. Jen Shang have written on the subject:

There would appear to be a relationship between trust and a propensity to donate…. There is [also] some indication here that a relationship does exist between trust and amount donated, comparatively little increases in the former having a marked impact on the latter.”

In other words, the research demonstrates that the level of trust one has in a charity affects both willingness to give and the amount of giving.

TrustIf you’re like most fundraising professionals, you instinctively understand the importance of establishing trust. However, what are you actually doing to build and maintain it?

Sadly, many nonprofit professionals think that trust is automatic. If your organization has existed for a reasonable period of time and if it has had some demonstrable success at fulfilling its mission, fundraisers may be lulled into the belief that trust already exists. Therefore, organizations spend little effort building trust and, instead, focus their energies and resources on making funding appeals. Unfortunately, the result is usually underperformance and occasionally disaster.

As I mentioned in a recent post, a cancer charity in Scotland was involved in a major scandal several years ago. Unfortunately, the fallout from that scandal negatively affected many unrelated charities throughout Scotland as public trust in the charity sector suffered greatly. As a result, some charities reported a 30 percent downturn in contributions in the months following the controversy. To restore the public trust, Scotland’s charities and the Institute of Fundraising joined forces to get people meaningful information and provide them with assurance about the trustworthiness of the charity sector. It took several months to rebuild trust. As trust was restored, giving began to return to normal.

By investing in efforts to establish and grow trust, nonprofit organizations will yield far greater fundraising results and protect themselves from an unforeseen public relations challenge.

So, recognizing that building and growing trust is essential for success, and fragile once established, what can charities do to develop trust?

Fortunately, building trust does not have to be complicated or expensive. Sales guru Tom Hopkins identifies three simple steps:

February 10, 2016

Do You Really Know Your Donors? — Part 1

How well do you know your donors?

How well do you need to know your donors?

The first question is for you to answer. I’ll answer the second question:

You need to know your donors well enough to know how to effectively steward them in a way they will appreciate. You need to know them well enough to know to avoid doing something stupid that will alienate them. You need to know them well enough to engage them in meaningful ways.

Let me share a story that illustrates my point.

Smith PG Package 2My wife Lisa is a proud Smith College alumna. She has been a leader with the Smith College Club of Philadelphia. She has referred students to the College. She has donated to the annual fund and capital campaigns. She has volunteered as a Class Agent. Several years ago, she even included Smith in her will, becoming a member of the College’s Grécourt Society.

Over the years, Lisa has received mailings specifically for Grécourt Society members, including invitations to special member events. Recently, in advance of her landmark reunion, she received a fold-over postcard mailing that included an option to request a replacement Grécourt Society pin if she needed one. As it turns out, Lisa did need a replacement, so she happily responded.

So far, so good.

Then, Lisa received the package from the Smith College Office of Gift Planning. The package included the Grécourt Society pin, a surprise magnet, and a preprinted thank-you card that was hand-signed by Lisabeth.

Ouch! While trying to do something nice, Smith stumbled badly.

Here are the mistakes the College made:

January 12, 2016

Here are Some Items You Do Not Want to Miss

If you’re at all like me, 2015 was a busy year for you. 2016 is likely to be more of the same. We work to meet workplace goals. We strive to properly balance our professional and personal lives. And we endeavor to broaden our professional knowledge. Unfortunately, with all of the demands placed on us and with the wealth of material available in the marketplace, it’s easy to overlook useful and interesting information.

So, I thought I’d share some highlights from 2015 with you and give you a chance to pick up some information you might have missed and that you may find interesting and/or helpful.

Here is a list of my top ten most read posts during the past year:

  1. Can a Nonprofit Return a Donor’s Gift?
  2. Can You Spot a Child Molester? Discover the Warning Signs
  3. Special Report: Top 40 Most Effective Fundraising Consultants IdentifiedTop 10 by Sam Churchill via Flickr
  4. The Greatest Idea for Retaining and Upgrading Donors
  5. 5 Things Never to Do in Your Phone Fundraising Calls
  6. 3 Mistakes You Make When You Meet Prospects
  7. Where Should You Avoid Meeting with Prospects and Donors?
  8. Breaking News: Big Planned Giving Myth Busted!
  9. 5 Fundraising Tips Inspired by Taylor Swift
  10. Discover 5 of the Latest Trends Affecting Your Fundraising

I invite you to read any posts that might interest you by clicking on the title above. If you’ve read them all, thank you for being a committed reader.

In addition to sharing my thoughts right here on my blog, 2015 also gave me the opportunity to talk about philanthropy with the mainstream media. For example, I appeared on the PBS television program “Religion and Ethics Newsweekly” to discuss the Effective Altruism philosophy. You can see the video and read my additional comments in my post:

Is There Just One Correct Way to Engage in Philanthropy?

My comments about Effective Altruism were also picked up by several Gannett newspapers including USA Today:

Expert Sparks Heated Debate Over What’s a “Worthy” Charity

I also had fun as Steven Shattuck’s guest on Bloomerang TV. Steven and I had a lively discussion about simple, effective ways to cultivate donors and raise more money. You can read about this and see the video by going to this post:

Easy Ways to Cultivate Your Donors and Raise More Money

In 2015, I was honored to be included on three lists of must-read fundraising and nonprofit management blog sites. In case you missed the announcements, and to help you find other valuable resources, here are the relevant posts:

There’s something else you might have missed. I shared a list of some of my favorite LinkedIn Discussion Groups:

What are Your Favorite LinkedIn Discussion Groups?

In addition to my listing of favorite LinkedIn Discussion Groups, I also announced that I created a new Group: Blog Posts for Fundraising Pros & Nonprofit Managers.

January 5, 2016

What Helpful Books Have You Read Lately?

Many of us in the nonprofit world read books to discover fresh ways to generate improved results or to find inspiration. But, with so many nonprofit management and fundraising books in the marketplace, how can you find those that will be worth your time to read?

Click for Donor-Centered Planned Gift MarketingI have a solution for you.

You can visit The Nonprofit Bookstore (powered by Amazon). I created this site to help you find books that will get results and inspire. You can search for specific titles or browse the books listed in various categories, including “Readers Recommend” and “AFP-Wiley Development Series.”

When you buy books through The Nonprofit Bookstore, you’ll get Amazon’s great pricing and, without any cost to you, a portion of your purchase will be donated to charity.

You can help make this resource more meaningful by recommending any books you’ve read recently that you have found particularly helpful. You can make your recommendations in the comment section below by providing the book title and author name for any volume you think will be of value to nonprofit managers and fundraising professionals. The book(s) you recommend can be either a classic or a new title.

The objective here is to build a list of worthwhile books we should all consider adding to our 2016 reading lists.

By recommending a book here, you’ll get two benefits:

  1. You’ll have the pleasure of helping your nonprofit brothers and sisters find worthwhile reading material that can help them and their organizations.
  2. You’ll have the satisfaction of having your selected book(s) listed in the “Readers Recommend” section at The Nonprofit Bookstore where it can help even more people.

So, what useful, informative, inspirational book(s) do you think folks should add to their 2016 reading lists?

I’ll close by offering you a free e-book from philanthropy researcher Dr. Russell James that normally retails for $9.99:

December 21, 2015

Breaking News: Charitable Giving Incentives Made Permanent!

The US Congress has approved and President Barack Obama has signed the so-called Tax Extenders package that not only includes a number of charitable giving incentives, such as the IRA Charitable Rollover, it has made those incentives permanent.

An article in Forbes, prior to passage of the legislation, nicely outlines the measure’s major provisions including the key charitable giving incentives:

  • deduction allowed for charitable contribution of real property for conservation purposes,
  • taxpayers over age 70 1/2 may make donations directly from an IRA and will not be taxed on the amounts (up to $100,000),
  • a shareholder in an S corporation will be required to reduce his basis in the S corporation’s stock under Section 1366 only for his share of the basis of property contributed by the S corporation; not the fair market value.

This is a tremendous moment for the nonprofit sector. Not only have these important giving incentives been renewed, they have been made permanent!

We all owe thanks to the staff and volunteers of the Association of Fundraising Professionals, particularly General Counsel Jason Lee. AFP has taken the lead in fighting to get these giving incentives and making them permanent.

Santorum and MJR

Sen. Rick Santorum (R-PA) and Michael J. Rosen on Capitol Hill.

For more than a decade, I’ve worked with my AFP colleagues, first as a member of the US Government Relations Committee, then founding Board Member of the AFP Political Action Committee, and then as Board Chairman of the AFP PAC.

Our efforts date back to assisting with the drafting of the CARE Act with then-Sen. Rick Santorum (R-PA). The bill was co-sponsored by then-Sen. Joe Lieberman (D-CT). Despite the bipartisan effort, the CARE Act failed to pass. However, certain charitable giving incentives that were part of the CARE Act were adopted, on a year-to-year basis, including the IRA Charitable Rollover. It took a decade but, finally, the incentives are now permanent!

I’m proud to have been able to play a significant role on this issue. I’ve enjoyed working with other passionate volunteers and staff.

We also need to take this opportunity to thank The Charitable Giving Coalition and its member organizations along with every individual who has worked for this legislation.

Let’s take a much deserved victory lap! Let’s do an end-zone dance! Let’s toast this achievement! Then, let’s get back to work. There’s much to be done to promote the giving incentives.

To help you promote the IRA Charitable Rollover, The Council on Foundations has put together an excellent free, downloadable toolkit that includes:

  • Talking points, a fact sheet, and web content;
  • An event presentation;
  • Tools that explain which available options might best serve donors;
  • Donor and professional advisor advertisements.

You can download the Council’s “Charitable IRA Worksheet” for donors by clicking here. You can find the full toolkit by clicking here.

November 24, 2015

What are Your Favorite LinkedIn Discussion Groups?

John Heywood, the 16th century English writer, once stated:

Many hands make light work.”

While Heywood might not have been the one to coin the phrase, he certainly helped preserve and popularize it. It’s a nice bit of common sense that we all need to be reminded of periodically.

For example, we can’t know everything. We can’t research an answer to every question by ourselves. We can’t read all of the professional publications to determine which items are of greatest importance or value.Spiral of Hands by lostintheredwoods via Flickr

That’s where LinkedIn Discussion Groups can help. By being part of a network of nonprofit managers and fundraising professionals, we can rely on the assistance of colleagues. In turn, we can also be of help.

Through LinkedIn, I’ve developed my professional relationships, broadened my professional network,  made new friends, accessed valuable information I never would have on my own, had some of my questions answered, and much more. I’ve engaged in provocative conversations. I’ve learned a great deal. I’ve been inspired.

While I belong to 45 professional LinkedIn Groups that are excellent, there are only some I engage with regularly. Here are just ten of my favorites:

[Note: You might need to be logged into your LinkedIn account for the above links to work. Even then, if you have any problems with the links, you can simply search on the Group names I’ve listed.]

Now, let me tell you about my absolute favorite Group.

Just days ago, I have created a new LinkedIn Discussion Group:

Blog Posts for Fundraising Pros & Nonprofit Managers

November 20, 2015

Stop Ignoring This Amazing Source of Contributions

There is a funding source that donated $12.5 billion to charities last year. Sadly, most nonprofit organizations ignore this massive opportunity for support with only 23 percent saying they are “very familiar” with how this funding source works, according to a report from Vanguard Charitable.

I’m speaking of Donor Advised Funds.

Pile of Cash by Pictures of Money via FlickrDonors create a DAF by opening an account with charitable organization equipped to manage it. Donors then make irrevocable donations of cash or appreciated assets to their DAF account to receive current year tax benefits and deductions. Donors can choose how their contributions are invested creating the potential for tax-free growth that can fund larger charitable grants. Donors “advise” when and how much to grant and to which organizations.

Unfortunately, many fundraising professionals overlook DAFs. They think DAF donations will either automatically come in or won’t. Some fundraising professionals simply complain about how much money is going into DAFs rather than to charities.

I think there are five myths about DAFs that we need to debunk before we review how you can secure DAF grants for your charity:

Myth 1: DAFs don’t generate enough total contributions to deserve attention.

In 2014, DAFs contributed $12.5 billion to charities, a 27 percent increase over 2013, according to a report issued by The National Philanthropic Trust. That’s 3.5 percent of all charitable giving in 2014!

Myth 2: DAFs might give a lot of money, but there are not that many of them.

The reality is that 238,293 DAF accounts existed in 2014. While some donors have created multiple accounts, the number of DAF donors is nevertheless large and growing. To put this into some perspective, there were just 107,000 Charitable Trusts created in 2014.

Myth 3: The average DAF does not contribute very much money.

The average size of each DAF account grew from $260,626 in 2013 to $296,701 in 2014. DAFs had a payout rate of 21.9 percent. This is much higher than the five percent payout rate required of private foundations.

Vanguard Charitable, one of the largest DAF managers, reports accounts valued at $100,000 or more granted an average of $13,841 while accounts valued at less than $100,000 granted an average of $3,422.

Fidelity Charitable, the country’s largest DAF manager, reports its average DAF account granted $4,138 and the average account made 8.3 grants in 2014.

Myth 4: DAF granters prefer to remain anonymous.

Vanguard Charitable reports that 95 percent of its grantmakers share their name with the charities they support. Schwab Charitable, another large DAF management organization, says that 97 percent of its grantmakers share their name. Fidelity Charitable reports that 92 percent of its grantmakers provide information for nonprofit acknowledgment. This means that charities are able to continue to cultivate and steward these donors.

Myth 5: DAFs can be ignored as a passing fad.

DAFs have been around for 84 years. Following the creation of the Fidelity Charitable Gift Fund in 1991, DAFs really began to gain popularity. In 2014, DAFs held $70.7 billion in assets, an increase of nearly 24 percent compared with the previous year. DAFs are not a fad; they are a growing form of philanthropy for those interested in endowed giving but who do not have the resources or interest in establishing a private foundation.

So, what can you do to dive into the DAF pool? Here are six tips:

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