Posts tagged ‘retention’

February 1, 2017

What are the Obstacles to Improving Donor-Retention Rates?

I’m disgusted and frustrated. You should be, too.

Once again, the already horrible existing-donor and new-donor retention rates in the USA have further declined, according to the 2016 Donor Retention Report issued recently as part of the Association of Fundraising Professionals and Urban Institute Fundraising Effective Project.

Among new donors, the report says:

An alarming finding in this research is that the New Donor Retention rate has been steadily declining since 2008, averaging a reduction of -3.4% year over year.”

The new-donor retention rate in 2008 was a terrible 29.35 percent. By 2015, that dropped to an even more pitiful 22.93 percent!

red-alert-by-bash-linx-via-flickr

Red Alert time for the nonprofit sector!

Among existing donors, the retention rate has dropped by an average of 1.68 percent since 2008. In 2008, the existing-donor retention rate was 67.88 percent compared to just 60.23 percent in 2015.

I’m puzzled. Since 2008, there have been books written about how to effectively retain more donors. There have also been seminars, workshops, webinars, articles, and blog posts offering superb advice on the subject. Yet, despite the wealth of available information, the numbers are steadily declining.

In the past, when I’ve been confronted by poor retention data, I’ve offered helpful tips. You can search my site for “donor retention.” However, for now, I’m too fed up to offer more tips here. I don’t even believe you need more information to retain more donors. Something else is going on, and I want to understand it. I hope you’ll help me.

It’s your turn now. Please tell me, as a comment below or via email:

read more »

February 17, 2015

The Greatest Idea for Retaining and Upgrading Donors

Every charity wants more money from donors. If only existing donors would write larger checks, become monthly supporters, make a major gift, and/or commit to a planned gift, there would be less pressure on the fundraising staff and the organization would be able to do more to fulfill its mission.

But, how can you raise more from your donors if they do not stick around?

Nationally, the median nonprofit organization finds that its donor retention rate is just 43 percent! Among first-time donors, the retention rate is an obscenely low 23 percent! (The stats come from the AFP Fundraising Effectiveness Project.)

Donor Retention 20013-14The good news is that if you can increase your nonprofit organization’s donor retention rate by just ten percentage points, you could see an increase of up to 200 percent in donor lifetime value, according to researcher Dr. Adrian Sargeant. In other words, if you retain more donors, they will increase their giving and some will even encourage others to support your organization as well.

Unfortunately, increasing your donor retention rate won’t happen all by itself. You need to make it happen. So, what is the simplest, most effective tactic for accomplishing this?

Telephone by laerpel via FlickrDo you see that shiny box on your desk? It’s probably black with some flashing lights, and it’s plugged into the wall. It’s a telephone. Pick it up and call your donors to thank them for their support. While you’re at it, find out why they support your organization.

Yes, it really is that simple. CALL YOUR DONORS!

Multiple research studies have proven that thank-you calls are a powerful donor retention tactic. For example, Penelope Burk, in her book Donor Centered Fundraising, reports:

•  95 percent of study donors stated they would appreciate a thank-you call within a day or two of the organization receiving their donation.

•  85 percent said such a thank-you call would influence them to give again.

•  84 percent said they would definitely or probably give a larger gift.

Burk went on to report, when donors were tracked after 14 months, the group that received a thank-you call gave 42 percent more on average compared to similar donors who did not receive a thank-you call. During the renewal cycle, those who received a thank-you call were 39 percent more likely to renew their support.

Here are some tips to make your thank-you calls effective:

read more »

%d bloggers like this: