Posts tagged ‘Philadelphia Orchestra’

May 15, 2015

I’m Sorry, but Mother Theresa was Wrong!

Have you ever heard a nonprofit professional, speaking of prospective donors, say:

They should give until it hurts.”

Recently, I once again came across this phrase. I shuddered. Nevertheless, I realized that this person was not alone in his thinking.

The Rev. Jimmy Swaggert, echoing the sentiment of many church leaders and paraphrasing the Bible, is reported to have said:

Give, even at all costs, ‘till it hurts.”

Even Mother Theresa, who has been Beatified by the Roman Catholic Church, reportedly said:

Give, but give until it hurts.”

So, with this blog post, I know I’m going out on a limb. However, I must emphatically state that, on this point, the nonprofit professional I mentioned was wrong. Rev. Swaggert was wrong. Mother Theresa was wrong.

Unless you’re dealing with a population of masochists, asking people to give until it hurts is not a sound strategy. Most people tend to run from things that cause pain and toward things that give them pleasure.

I believe we should inspire people to give until it feels good.

Fortunately, I’m not alone in this belief. Recently, Michael Kaiser spoke at Drexel University and stated:

Make giving fun!”

Michael Kaiser

Michael Kaiser

Kaiser is the Chairman of the DeVos Institute of Arts Management at the University of Maryland. He is also President Emeritus of the John F. Kennedy Center for the Performing Arts. When Kaiser speaks, people listen. And rightfully so. He’s a masterful nonprofit leader and a gifted turn-around expert. Whether you work for an arts organization or not, you owe it to yourself to listen to his remarks. You can find the video by clicking here.

Here are some additional key points that Kaiser made:

[Donors] don’t join our family to be whined at.”

“They join because we’re inspiring and fun.”

“The donor doesn’t owe us allegiance. We need to earn it.”

“Donors get fatigue when we get boring.”

In other words, all nonprofit organizations, whether involving the arts or not, need to make giving a pleasure. We need to recognize that people will be more willing to donate if giving is enjoyable, and they’ll be more willing to continue their support as long as giving continues to be gratifying.

So, how can you more effectively inspire prospective donors by making giving fun?

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June 14, 2013

When Opportunity Knocks, Open the Door!

A pessimist is somebody who complains about the noise when opportunity knocks.”

— Oscar Wilde, poet and playwright

“Even when opportunity knocks, a [person] still has to get up off his seat and open the door.”

— Anonymous

“Opportunity knocks at the strangest times. It’s not the time that matters but how you answer the door.”

— Steve Gray, prominent New Zealand television presenter


Most nonprofit organizations attempt to woo donors and prospective supporters in a variety of ways. Wise nonprofit organizations seize the chance to woo donors and prospective supporters in fresh ways when the opportunity presents itself. The challenge is that those opportunities are not always obvious. Sometimes, the wooing of donors and prospects might be an unexpected, happy side-effect of simply seizing the opportunity to do something good.

The latter was the case for the Philadelphia Orchestra during its recent 40th anniversary residency and tour of China.

The Orchestra was the United States’ first cultural ambassador to China in 1973. During the anniversary trip, the Orchestra performed in venues ranging from acclaimed concert halls to elementary schools. In addition to its own performance schedule, the Philadelphia Orchestra performed in joint concerts with local orchestras. Besides performing, the Orchestra also participated in a number of coaching sessions.

The Orchestra’s anniversary trip generated positive publicity in Philadelphia and rave reviews in China. The Orchestra’s journey was a source of pride for Philadelphia’s classical music fans, myself included, who saw the organization emerge from Chapter 11 bankruptcy protection less than a year ago.

However, as you might expect, not everything on the trip went according to plan. Toward the end of the tour, a group of musicians and administrators took an early-bird flight from Beijing to Macau. Unfortunately, bad weather trapped the plane on the tarmac for several hours.

Most of us would have seen the delay as an opportunity to complain, read, play on an iPad, or make phone calls. However, the Orchestra folks had another idea. They seized the opportunity to do something good for all of the trapped passengers. Without thought, I suspect, to how it would play to the outside world, the Orchestra folks offered to perform a pop-up concert. Four members of the Orchestra’s string section unpacked their instruments and performed Dvorak’s String Quartet No. 12, subtitled “American.”

Click to watch video of Philadelphia Orchestra pop-up concert on airplane.

Click to watch video of Philadelphia Orchestra pop-up concert on airplane in China.

You can hear Juliette Kang on violin, Daniel Han on violin, Che-Hung Chen on viola, and Yumi Kendall on cello by streaming the video here. As you can hear from the applause and cheers, the passengers on the plane greatly appreciated the surprise mini-concert.

The Orchestra had done a good deed by spreading a bit of joy at an uncomfortable time. If that were all that the musicians achieved, it would have been enough. However, the Orchestra ended up unexpectedly achieving far more.

With so many smart-phones on board, it was inevitable that videos would be posted on the Internet. The Philadelphia Inquirer reported on the event. But, the publicity reached far further. NPR, The Huffington Post, and other media picked up the story. Moreover, as of this posting, nearly two million people from around the world have watched the videos!

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