Posts tagged ‘Giving Tuesday’

December 5, 2019

With #GivingTuesday Behind Us Here’s What You Need to be Thinking About

Ahhhhh! Once again, it’s safe for us to open our mailboxes and email inboxes. The same is true for charity donors. Giving Tuesday 2019 is behind us.

Now what?

Well, over Thanksgiving weekend, I sent out a cartoon via Twitter that got me thinking. It also caused a reader and friend to suggest I blog about it. So, here it is, the cartoon and my post about what the cartoon suggests for us in our post-Giving-Tuesday professional lives.

In the cartoon, the child at the Thanksgiving table asks, “Why aren’t we this thankful every day?” It’s a great question for us to ask both our personal and professional selves.

As a fundraising professional, you should adopt a thankfulness, or gratitude, mindset. You’ll be happier and healthier as will the people around you. Let’s be thankful every day. Allow me illustrate what I mean.

How do you feel when you receive a phone call from a donor while you’re busy writing your next direct-mail appeal or preparing your development report for an upcoming board meeting? Are you annoyed that the donor has interrupted you with a silly question that she could have answered for herself by visiting your organization’s website? Or, are you grateful for the donor’s support and happy to provide direct service to her in a personal conversation that you didn’t even have to initiate?

That’s just one example. But, I think you understand my point.

When you and your organization truly appreciate your supporters, you’ll look for ways to thank them, show them gratitude, and engage them in meaningful ways as part of your normal routine. This is essential for all of the folks who support your organization; it’s especially true for the new donors you acquired on Giving Tuesday. If you want to retain more donors, upgrade the support of more donors, and receive more major and planned gifts, you need to show contributors the appreciation they deserve.

Henri Frederic Amiel, the 19th century philosopher and poet, once said:

Thankfulness is the beginning of gratitude. Gratitude is the completion of thankfulness. Thankfulness may consist merely of words. Gratitude is shown in acts.”

As a thankful fundraising professional, you will:

  • Provide a thank-you message to every donor.
  • Send a thank-you letter immediately, within days of receiving a gift.
  • Show supporters you care about them, not just their money.
  • Ensure that your communications are meaningful for your supporters.

As a general rule, you’ll want to look for ways to thank each donor seven times. For example, here are seven ideas for how you can thank a supporter:

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November 15, 2019

Fundraising Reality Check: 5 Things You Need to Know

A number of myths continue to persist in the fundraising world. While I can’t debunk all of them here, I can deliver a reality check for five important items that I’ve encountered recently when talking with fellow fundraising professionals:

Myth 1: Most People Do Not Own Stocks

Reality Check: The fact is that a majority of Americans own stocks in one form or another. Gallup found that 55 percent of Americans have stock market investments. The greater one’s income, the more likely they are to own stock.

While the stock markets remain volatile, they continue to set new records. In other words, many charity donors own appreciated securities. Under the current federal tax code, anyone can benefit by contributing appreciated stock to a nonprofit organization. That’s because donors of appreciated stocks can avoid paying capital gains tax even if they are non-itemizers who take the standard deduction.

If you’re not asking your prospects and donors to donate appreciated securities, you’re not serving them well and you’re missing out on donations that could be quite significant. So, be sure to let people know that your organization accepts stock gifts, what the benefit is to donors of contributing stocks, and how they can gift stocks.

Myth 2: Giving Tuesday Will Help You Raise Tons of Money

Reality Check: I’m not opposed to #GivingTuesday. My problem with it is that many charities invest an amount of staff and budget resources that will never be justified by the return. In 2018, US charities raised $380 million, reports the Nonprofit Source. For perspective, that’s just 0.089 percent of overall philanthropy for the year. Furthermore, while 63 percent of Giving Tuesday donors give only on Giving Tuesday, we really don’t know if that’s a correlation or a causality; many of those donors might have given anyway on another day.

If you’re going to implement a Giving Tuesday appeal, do it the right way:

  • Have realistic expectations and invest resources accordingly.
  • Remember that a date on the calendar is not a case for support. Don’t ask people to give to your organization just because it’s Giving Tuesday. Let them know what problem their gift will address.
  • Have a thank-you and stewardship plan in place if you want to retain and eventually upgrade Giving Tuesday donors.

Myth 3: Charities Can Ignore Donor-Advised Funds

Reality Check: Okay, charities can ignore Donor-Advised Funds. However, they should not. DAFs accounted for 12.7 percent of overall philanthropy in 2018 compared with just 4.4 percent in 2010, according to The National Philanthropic Trust’s The 2019 DAF Report. In other words, DAF grant payouts totaled $23.42 billion. Total DAF charitable assets were $121.42 billion and climbing. The number of DAF accounts in 2018 was 728.563, a 55.2 percent increase over 2017.

The simple fact is that DAFs continue to grow in significance year after year. More and more donors are creating DAFs. You need to make it easy for people to recommend grants to your charity. You need to properly steward DAF donors and those who recommend DAF grants. You need to keep track of which of your supporters has established a DAF. You need to remind people that, if they have a DAF, they can recommend your charity for a grant.

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December 9, 2016

#GivingTuesday Hits and Misses

I’m not a fan of #GivingTuesday. Don’t get me wrong, though. I do like the idea of it. Promoting philanthropy at a time of year that has become associated with extreme consumerism is a nice concept.

While I have no quarrel with the idea of #GivingTuesday, I do have several problems with the reality of it, including:

It does not inspire much philanthropy. During #GivingTuesday 2016, early reports show that charities raised $168 million … WORLDWIDE. Last year, nonprofit organizations raised $117 million. Assuming all of that money was given in the USA, which was not the case, it would have accounted for just 0.03 percent of overall philanthropy!

We do not know whether #GivingTuesday inspires new and increased giving. While people contributed on #GivingTuesday, we simply do not know whether they would have given those gifts anyway. We also do not know if #GivingTuesday simply shifts when people give.

Well-resourced charities may be siphoning support away from smaller nonprofits. With larger marketing budgets, staff sizes, and brand awareness, it’s entirely possible that big organizations benefit from #GivingTuesday at the expense of smaller ones.

#GivingTuesday growth appears to be slowing. NonprofitPro reports that this year’s growth rate is the lowest in the five-year history of the campaign.

While I recognize that some charities have benefitted from their #GivingTuesday campaigns, I still fail to see how it is a benefit to the nonprofit sector as a whole. (You can read my more detailed critiques of #GivingTuesday by entering that term in my blog’s search box to the right.)

Furthermore, I find that many individual charities do themselves more harm than good by rushing to embrace #GivingTuesday while failing to invest time and money to enhance the fundamental fundraising skills of staff.

Consider the #GivingTuesday appeal initiated by Inis Nua Theatre Company. This small theatre company in Philadelphia produces excellent contemporary, provocative plays from Ireland, England, Scotland, and Wales.

Jessica Simkins, General Manager of Inis Nua, told me that the company normally does a year-end fundraising campaign. This year, staff chose to use #GivingTuesday to frame this year’s appeal. Rather than implementing an entirely new appeal for #GivingTuesday as many nonprofits have done, Inis Nua chose to leverage the hype around #GivingTuesday, such as it is, to see if it could boost its year-end fundraising campaign.

Despite my general feelings about #GivingTuesday, I actually like this application of the concept. I consider it a Hit. I also like that they included a challenge grant.

Unfortunately, the appeal letter itself is a big Miss. Here’s the direct mail appeal my wife received:

gt-inis-nua-mail-appeal

The major issue I have with the mailing is that it is very organizational-focused. The author uses the words I, my, our, ourselves, us, we a total of 30 times in a one-page letter. On the other hand, the writer uses the words audiences, donors, patrons, supporters, you and your only eight times.

The letter is a self-congratulatory missive from the Founder and Artistic Director. Donors are never given any credit for helping to make possible Inis Nua’s impressive accomplishments. There are other problems with the appeal, but the organization-centric approach is a giant problem. Piggy-backing on #GivingTuesday won’t offset Inis Nua’s neglect of fundraising fundamentals.

By contrast, my wife received a donor-centered email from Lantern Theater Company that also referenced #GivingTuesday. Lantern Theater is also a small nonprofit in Philadelphia that produces classic and modern plays. Unlike Inis Nua, Lantern’s mission statement actually mentions audiences, audience members, and community. You’ll see the audience/community focus represented in Lantern’s email appeal:

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December 4, 2015

What Can a Steakhouse Teach You about #Fundraising?

Not long ago, I visited The Capital Grille where the chef served more than perfectly prepared steaks. At the end of the meal, he also served up a valuable fundraising lesson, albeit unwittingly.

Capital Grille TY NoteLast week, in America, we celebrated Thanksgiving. This week, we marked #GivingTuesday. Inspired by both of those occasions, I’m going to share my Capital Grille experience with you.

At the end of a wonderful meal, some uneaten steak remained on my plate. There was no way I was going to let the succulent meat go to waste when I could use it to make a perfectly delicious sandwich the next day.

So, I asked our waiter to please wrap it to go.

I didn’t give the matter any further thought as I waited for the package to arrive from the kitchen. Up until this point, everything was pretty much routine.

However, when my to-go package of leftover steak arrived in a nice paper bag, I couldn’t help but notice a note tied to the bag’s handle. The note, hand signed by the chef, read:

We are glad you enjoyed your meal enough to take some home with you. Thank you for dining with us, we appreciate your business.”

I’m more than a half-century old. I dine out quite a bit. In my life, I’ve taken leftovers home on many occasions. However, this was the first time that my leftover package came with a hand-signed thank-you note!

Here are five takeaways for you:

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December 23, 2014

#GivingTuesday Has NOT Made a “Huge Difference”

Earlier this month, I expressed my concerns about #GivingTuesday. Now, the Lilly Family School of Philanthropy at Indiana University and the Case Foundation have announced the results.

Guess what? Despite all the hype and self-congratulatory headlines, #GivingTuesday did not accomplish much.

The official #GivingTuesday website  proudly displays this message:

#GivingTuesday Thank You

However, are the good, well-intentioned folks at #GivingTuesday correct? Did the occasion really make a “huge difference”?

#GivingTuesday 2014 inspired $45.68 million in charitable giving, according to an infographic prepared by the Case Foundation.  The final tabulation is expected to be even greater. Over 15,000 charities participated, representing 68 countries.

#GivingTuesday Full Infographic-Dec 2014The numbers look great at first glance particularly when recognizing that donations grew by more than 63 percent over #GivingTuesday 2013.

But, let’s look at the numbers a bit more closely.

Last year, total philanthropic giving to the nonprofit sector in the USA totaled $335.17 billion. For our discussion here:

  1. Let’s assume that total giving in 2014 increases by four percent to $348.58 billion.
  2. Let’s assume that the initial reports that were shared were only half of the actual results. This would mean that donations on #GivingTuesday totaled $91.36 million, likely an overly generous estimate.
  3. Let’s assume that 100 percent of the reported donations were made in the USA.
  4. Let’s assume that the more than 15,000 participating charities are all based in the USA.
  5. Let’s assume that no donations would have come in on that day if it were not for #GivingTuesday.

With those assumptions in mind, let’s look more closely at the #GivingTuesday results:

• #GivingTuesday generated 0.026 percent of donations for the year despite the day itself accounting for 0.274 percent of the calendar. In other words, despite the big promotional push, #GivingTuesday produced a disproportionately low volume of giving.

• With more than 15,000 participating organizations, #GivingTuesday generated an average of just $6,091 per organization. While it’s nice to have the $6,091 of income, it’s hardly a transformational amount especially considering that that amount includes money that would have come in anyway.

Beyond the numbers we do know, we do not know how much money would have come in anyway. We do not know how many new donors were inspired to give. We do not know if organizations are able to retain #GivingTuesday donors. We do not know if larger organizations are simply siphoning support from smaller organizations. We do not know if #GivingTuesday simply shifts when people give without inspiring more people to give, more people to give more often, and more people to give more.

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December 2, 2014

Have You Made This #GivingTuesday Mistake?

I have serious concerns about #GivingTuesday. Recently, the Context with Lorna Dueck Canadian television show invited me to share some of those concerns. My interview begins at about the eight-minute mark.

Context with Lorna Dueck television show.

Click to watch Context with Lorna Dueck.

I also shared some of my concerns in two prior blog posts: “#GivingTuesday: Hype or Hope?” (2012) and “No Evidence of #GivingTuesday Success” (2013).

I have many issues with #GivingTuesday.

Nevertheless, I continue to hope it will ultimately prove worthwhile for the entire nonprofit sector. Time will tell. Meanwhile, I want to make sure you do not commit a serious #GivingTuesday mistake that can hurt your organization.

If #GivingTuesday attracts new supporters and successfully inspires increased contributions from current donors, you can’t just operate as you normally would and expect to retain such support. Business-as-usual would be a big mistake. You need to do more to retain support.

We have Black Friday immediately following Thanksgiving. We also have Small Business Saturday and Cyber Monday. Thanks to the folks at New York’s 92nd Street Y, we now have #GivingTuesday. The 92nd Street Y served as the catalyst and incubator for #GivingTuesday. Early on, the United Nations Foundation joined as a partner, bringing its strategic and communications expertise to the project. #GivingTuesday has now attracted participants from around the world.

To be worthwhile, #GivingTuesday will need to encourage:

  • more people to give,
  • more people to give more often,
  • and more people to give more.

In other words, to be good for the entire charity sector, #GivingTuesday must significantly increase the philanthropic pie. Helping some organizations do better at the expense of others is not a beneficial outcome for the entire nonprofit sector.

Unfortunately, most nonprofit organizations are poorly equipped or motivated to do what is necessary to secure gains made through #GivingTuesday. While charities might be able and willing to leverage #GivingTuesday promotions to attract new donors, those same charities are doing little to ensure those donors continue their support. Sadly, it’s not a problem unique to #GivingTuesday donors.

In the USA, donor retention is a real problem. Seven years ago, the average donor-retention rate was just 50 percent. While that’s not good, the retention rate has become far worse, falling to 39 percent!

In Canada, the pool of philanthropists relative to total tax filers has fallen in recent years, from 30 percent to 23 percent. In other words, the donor-pie is shrinking, rather than growing, relative to the total population of tax filers.

If your organization has participated in #GivingTuesday, I hope you have developed a creative strategy for engaging and cultivating all new and increased donors. By properly stewarding these individuals, you just might be able to hang on to them. If not, what’s the point of investing in #GivingTuesday?

So, are you doing anything special to retain your #GivingTuesday supporters as well as your other donors? At the very least, I hope you:

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December 14, 2012

#GivingTuesday: Hype or Hope?

A headline at Bloomberg excitedly gushed, “Why GivingTuesday is the Social Innovation Idea of the Year. 

We’ve had Black Friday immediately following Thanksgiving. We’ve had Cyber Monday on the Monday immediately following Thanksgiving. Now, on the heels of those two days dedicated to consumerism, we have Giving Tuesday, as a way to promote philanthropy on the Tuesday following Thanksgiving.

It’s certainly a seemingly good idea. But, is the Bloomberg headline true? Does #GivingTuesday offer the nonprofit sector great hope, or is it just well-intentioned hype?

#GivingTuesday is an initiative created by New York’s 92nd Street Y which has served as the catalyst and incubator for #GivingTuesday. Early on, the United Nations Foundation joined as a partner, bringing its strategic and communications expertise to the project. Eventually, over 2,000 additional partners were attracted. The initiative’s official mission statement is:

#GivingTuesday™ is a campaign to create a national day of giving at the start of the annual holiday season. It celebrates and encourages charitable activities that support nonprofit organizations.”

But, so what? While it’s nice that #GivingTuesday “celebrates and encourages charitable activities,” what has the first #GivingTuesday really accomplished?

On the #GivingTuesday website, Rob Reich, Co-Director of the Center for Philanthropy and Civil Society at Stanford University is quoted as saying:

#GivingTuesday has a simple aim: to establish a national day of giving during the holiday season of gratitude and generosity of spirit that will inspire Americans young and old, online and offline, red and blue, urban and rural. I joined #GivingTuesday because the aim is simple and the mission undeniably good: to increase charitable giving by all Americans.”

While time will tell if #GivingTuesday helps “increase charitable giving by all Americans,” I contacted The Associate: Jewish Community Federation of Greater Baltimore to gain some insight regarding the impact of #GivingTuesday.

According to The Chronicle of Philanthropy, The Associated was #GivingTuesday’s “most successful charity,” having raised over $1 million.

MoneyLeslie Pomerantz, Senior Vice President of Development at The Associated, told me she learned about #GivingTuesday and was immediately intrigued. The Associated, at the height of its campaign season, was looking for ways to excite donors, and was looking for fresh reasons to involve people. #GivingTuesday presented a great marketing opportunity for The Associated to remind its community of its philanthropic values.

Through email and advertisements, The Associated promoted #GivingTuesday. In addition, it scheduled a massive phonathon for November 27. The effort attracted over 100 volunteers and engaged 30 staff members. While not as large as its autumn Super-Sunday phonathon that involves hundreds of volunteers, the #GivingTuesday outreach contacted previous donors who had yet to renew their support. The effort also reached out to some non-donors who had some type of connection to the organization.

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