Posts tagged ‘Dr. David Bartlett’

November 30, 2017

Do the Numbers Tell the Full Story?

I’m back! I haven’t written a new blog post in nearly eight months due to serious health issues. Now, as my recovery progresses, I feel compelled to return to my blog as I have much to share with you. Thank you for your support and patience.

I want to take this opportunity to update you about what the past several months have been like for me while making a useful fundraising point that I believe will be of benefit to you.

Like you, as the end of the year approaches, I’ve been inundated with direct mail, e-mail, and telephone fundraising appeals. Many of these appeals focus on numbers. For example, I’ve read about how one organization won several awards for its theater productions, how another has a $10,000 challenge grant, how another needs to raise an additional $50,000 to meet its goal, and how yet another has helped feed over 500 people during Thanksgiving.

On the other hand, I also received an appeal from the Philadelphia Children’s Alliance, which brings justice and healing to the survivors of child sexual abuse. The appeal, which stood out from the pack, told the story of one child, 5-year-old Sarah. Reading about Sarah’s situation, I learned how PCA helped her. In addition to Sarah’s compelling story, the appeal mentioned that PCA also provided services to over 3,500 other children in need over the past year.

Which charity do you think I’m most likely to support? If you guessed PCA, you’re right.

While numbers can tell part of the story, they can’t convey the whole story the way that sharing the experience of one individual can. Sharing someone’s personal story can make a cause relatable, more real, and more compelling. Stories tap into emotions that statistics simply cannot.

Now, let me try to do a bit of both. I want to update you about my personal situation while using some numbers.

Regular readers of my blog know that I have suffered from the exceedingly rare Appendicial Carcinoma with Pseudomyxoma Peritonei (PMP). I’ve been open about my situation for three years so that readers would understand when I stepped away temporarily and so that others suffering with PMP would know that I am willing to be a resource for them. If you want to learn more about my journey, just search “Pseudomyxoma Peritonei” on this site.

I was diagnosed with late-stage PMP in 2014. My doctors suspect it had been growing in me undetected for nearly a decade. Two months after diagnosis, I underwent successful major surgery. Unfortunately, the cancer came back in 2015. While chemotherapy kept it in check for several months, surgery was again required in April 2017.

This time around, my primary surgery in April was 14 hours long. My follow-up surgery in June was two hours.

I was in the hospital for a combined total of 40 days from April to June. That includes my initial hospital stay, two readmissions for complications, and one follow-up surgery stay.

During my three-month treatment period from April through June, I read 10 books. Hey, I couldn’t always rely on television for good entertainment. I would have read even more books if it wasn’t for the painkillers.

Lisa, my wife, and I spent nearly one-quarter of the year in Pittsburgh, home to the University of Pittsburgh Medical Center’s Shadyside Hospital where I received expert treatment.

I went into the hospital weighing an already diminished 146 pounds. I exited at about 112 pounds. I’m now over 130 pounds and gaining toward my goal of 150 or more. (If anyone wants to help fatten me up, I’m available for lunches. 🙂 )

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February 12, 2016

Do You Really Know Your Donors? — Part 2

In a cautionary tale earlier this week — Part 1 of a two-part series — I looked at the missteps one nonprofit organization took by not taking the time to get to know one of its loyal donors. In Part 2, I now examine a horrible fundraising appeal from an organization that actually knows its potential donor quite well, though it failed to leverage that knowledge.

Stethoscope and Piggy Bank via 401(K) 2012 via FlickrI originally got the idea for this post from one of my readers who contacted me with a link to an interesting New York Times article: “A New Effort Has Doctors Turn Patients Into Donors.” My reader wanted to know what I thought of the emerging trend of having doctors actively contact their patients for fundraising purposes.

I delayed writing about this subject because I have mixed feelings about it. Then, in December, I received a year-end appeal from my surgeon at the University of Pittsburgh Medical Center Cancer Center. The letter helped crystallize my thinking.

First, let me share a bit of background. A recent study by Dr. Reshma Jagsi, a radiation oncologist and ethicist at the University of Michigan, was published recently in The Journal of Clinical Oncology. It was the first major examination of the role of physicians in fundraising.

The New York Times reported:

In an unprecedented survey of more than 400 oncologists at 40 leading cancer centers, nearly half said they had been taught to identify wealthy patients who might be prospective donors. A third had been asked to directly solicit donations — and half of them refused. Three percent had been promised payments if a patient donated.”

Involving doctors in the fundraising process raises a number of ethical concerns. Dr. Arthur L. Caplan, head of the Division of Medical Ethics at NYU Langone Medical Center, shared some of his concerns with the Times:

Patients may be emotionally vulnerable; doctors have very close ties to their patients, which can strain asking on both sides; and the fact that incentives to ask sometimes skew toward the doctor’s own program rather than the most needy areas of the hospital.”

Another issue is, how will giving or not giving affect the level of care, or perceived level of care, from the doctor? Will patients feel coerced to give?

While I see the enormous potential for ethical pitfalls, I also see the significant potential benefit of having doctors involved in the fundraising process. The issue is how and when they are involved as well as the quality of development training they will receive.

For example, if I’m half-naked in my doctor’s examination room, I certainly do not want to receive an ask for a contribution. If I’m drowning in hospital bills, I’m not going to be particularly receptive to a fundraising appeal. However, if a development staff member wants to have lunch with me and my doctor to discuss the physician’s latest research, I’m perfectly amenable to that.

There are right ways and wrong ways to involve doctors in the fundraising process.

UPMC DM Appeal

UPMC Cancer Center Direct-Mail Appeal.

That brings me to the letter I received from Dr. David Bartlett in December. Dr. Bartlett is a world-class oncologic surgeon and medical researcher. He is one of the leading experts dealing with Appendiceal Carcinoma with Pseudomyxoma Peritonei (PMP), a very rare form of cancer I am currently battling. (You can learn more about my fight by clicking here.)

Dr. Bartlett knows me very well. In addition to knowing me as a patient, he knows that I’m a professional fundraiser who shares his passion for finding a more effective treatment for PMP. The development staff also knows me. Prior to going for surgery two years ago, my wife and I reached out to and met with one of the development professionals for the UPMC Cancer Center.

Yet, despite their knowledge of me, they sent me a piece of garbage intended as an appeal letter. The direct-mail solicitation was definitely not the way to involve my doctor in the fundraising process.

Let me outline the ridiculous mistakes that the UPMC Cancer Center made:

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